Field Operations Data Analyst, Shockwave Medical at Johnson & Johnson MedTech

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function

Sales Enablement

Job Sub Function

Customer Success Management

Job Category

Professional

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description

Johnson & Johnson is hiring for a Field Operations Data Analyst – Shockwave Medical to join our team. The position is FULLY REMOTE and can sit anywhere in the US.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Ready to join a team that’s pioneering the development and commercialization of Intravascular Lithotripsy (IVL) to treat complex calcified cardiovascular disease. Our Shockwave Medical portfolio aims to establish a new standard of care for medical device treatment of atherosclerotic cardiovascular disease through its differentiated and proprietary local delivery of sonic pressure waves for the treatment of calcified plaque.

The Field Operations Data Analyst works with the worldwide sales organization to bring process improvement and efficiency to inventory practices. Through strong communication, robust problem solving, a natural curiosity to ask ‘why’, and recommending solutions. He/she will contribute to the growth and evolution of data-informed decisions and action related to field operations.

Analysis & Reporting

• Identify and recommend areas of opportunity within field sales and communicate with key decision leaders within the company.
• Effectively communicate complex information to field sales force and commercial operations individuals.
• Create, monitor, and improve reports in PowerBI using metrics generated in Salesforce, Oracle, and other systems.
• Find the best / most simple solution while providing maximum benefit to our supported units.
• Work with large data sets, glean intelligence from data, draw conclusions, and enabling recommendations to key stakeholder groups.
  
  

Field Inventory Team

• Manage inventory allocation and disposition of sales personnel trunk stock and/or customer consignment within the United States and Internationally.
• Incorporate automation and reporting to daily field inventory practices.
• Communicate with field sales personnel in a constructive manner to find solutions to individualized problem sets.
• Communicate with cross functional teams to ensure timely completion of tasks ensuring field sales personnel have necessary equipment to provide ideal care to patient population.
  
  

Requirements

• Bachelor’s Degree in business/technical field
• At least 1-3 years of directly related work experience.
• Ability to problem solve and recognize potential issues before they impact the business.
• Ability to work in ambiguity.
• Ability to effectively collaborate across various stakeholders and teams.
• Strong communication skills with personnel that do not have an analytical background.
• Ability to design solutions to complex problems.
• Courage to challenge existing ways of thinking.
• Adaptable with capacity to learn new systems on the fly and continue to evolve as the business incorporates new tools.
• Able to make decisions that positively impact the business.
• Understanding of building reporting/visualization tools such as PowerBI or Tableau
• Understanding of automation processes. Thirst for self-improvement and personal growth.
• Fluent in English.
  
  

Nice To Have But Not Required Experience

• Ability to efficiently read in data, analyze, and present data using Python, R, or SQL
• Experience in a related field (life sciences, pharmaceutical, medical device, biotech)
• Unique background that brings different perspective to a team.
• Fluent in Japanese, Chinese, German, Spanish, Portuguese, French, or Italian.
  
  

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

Required Skills

Data Governance, Data Quality, Fact-Based Decision Making, Organizing, Problem Solving

Preferred Skills

Analytical Reasoning, Business Behavior, Cross-Functional Collaboration, Customer Acquisition Strategy, Customer Centricity, Customer Effort Score, Customer Engagement, Customer Intelligence, Customer Journey Analysis, Customer Journey Mapping, Customer Retentions, Customer Success Management (CSM), Execution Focus, Industry Analysis, Sales Enablement, Sales Support, Service Excellence

The anticipated base pay range for this position is :

US : $65,000 - $104,650 / Bay Area: $75,000 - $120,750

Additional Description For Pay Transparency

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits