Office Assistant at Forsyth County

General Statement of Duties

The Forsyth County Department of Emergency Services, is seeking a full-time Office Assistant to support the daily administrative needs that are essential to the accuracy and timeliness requirements of the division. Core responsibilities of this position include assisting training with onboarding and offboarding, academy set up, data entry, updating SOG's, protocol books, assist with setting up stand by, ESO and EMSMC reports, additional duties as requested.

The applicant should possess general knowledge of office and accounting procedures, the ability to use correct grammar and spelling in written form and excellent customer service skills for both phone and reception desk duties as well as written communication with staff, customers/reps and community partners. The ideal applicant should also have strong demonstrated knowledge of the usage of computer applications in a network environment and have proficiency with Microsoft Office products (i.e. Word, Excel, Teams, PowerPoint), data entry, electronic scanning and electronic file/record keeping.

Distinguishing Features

Performs a variety of office tasks as a generalist in support of administrative, program, or technical operations. Functions include records, reports, and filing, public contact, office equipment operation, and composition. An employee in this class independently performs a variety of tasks that involve some scope or consequence in support of an office, program, or work unit. Tasks may involve several steps in a process, with specific procedural and operational guidelines readily available. Work requires a general knowledge of the office or work unit's policies and procedures to communicate information.

Knowledge Skills And Abilities

General knowledge of office or work unit procedures, methods, and practices.

General knowledge of and ability to use correct spelling, punctuation, and grammar.

General knowledge of office accounting and record keeping procedures.

Ability to use a variety of office equipment as required by the position.

Ability to type with accuracy at the speed required by the position.

Ability to use courtesy and tact in performing public contact duties.

Ability to screen communications based on predetermined guidelines in order to respond or route to proper destination.

Ability to communicate effectively in person and by telephone.

Ability to maintain effective working relationships with other employees

Minimum Education And Experience

Graduation from high school or GED and at least one year of office/clerical experience. A higher education level may be considered as a substitution for all or part of the experience. Valid Drivers License required.