Hilltop Member Services - Part-time, TMRS at City of Mont Belvieu (Texas)

The City of Mont Belvieu, Texas is currently accepting applications for Hilltop Member Services - Part-time in the Parks & Recreation Department - The Hilltop Senior Center. The City of Mont Belvieu is a growing community located on IH-10 east of Houston, Texas in Chambers County.

Position Summary

This position is responsible for general member services activities such as maintaining the standards of guest services for the facility; greeting and checking-in members and guests into the facility in a courteous, efficient and encouraging manner; and knowledgeable of facility pricing, programs and policies. This position requires strong customer service, communication and teamwork skills, and a professional demeanor.

Essential Duties And Responsibilities

• Greet and welcome members and guests in a courteous, efficient, and encouraging manner
• Responsible for planning and implementation of special events and volunteer programs.
• Maintain inventory and purchase supplies and equipment needed for special events.
• Answers questions and provides information to the public regarding events, activities and programs; investigates complaints and recommends corrective action as necessary to resolve complaints.
• Operate and answer phone system
• Answer a variety of questions from guests and respond to member inquiries in a timely manner
• Be proficient in all pricing, programs, policies and guidelines throughout facility
• Maintain member accounts; renewals, balances, payments, household changes, etc.
• Contact members and prepare reports relating to renewals, past due balances, program rosters, special events, etc.
• Assists with creation of Graphic designs regarding special events, programs and community activities
• Sanitize and organize equipment and fixtures routinely
• Be knowledgeable on operation of member-used equipment throughout facility
• Organize and maintain all front desk, retail and common space
• Communicate effectively with staff and patrons
• Attend all required meeting and events including, but not limited to Special Events, In-Services, Community Events, etc.
• Open and close facility in safe and secure manner
• Required to work evenings and weekends
• Assists co-workers and other departments as needed.
• During emergency conditions, all City employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
• Performs any and all other related duties or assignments as assigned.
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education And Experience

• High School diploma or equivalent (GED).
• Ability to work evenings, holidays, and weekends if necessary for special events.
• Must possess a valid Texas Driver License.
• Successful candidates must pass pre-employment drug screen, job related physical and background check.
  
  

Preferred Education And Experience

• Group Exercise Certification
• First Aid/CPR Certification
• TABC and Food Handler Certification
  
  

Knowledge, Skills And Abilities

• Ability to serve the public and fellow employees with honesty and integrity.
• Knowledge of federal, state and local laws, statutes, regulations, codes, and standards related to the area of responsibility.
• Knowledge of City policies and procedures.
• Ability to communicate and interact effectively with members of the public and co-workers.
• Skill in effective oral and written communication.
• Skill in the use of standard office equipment and software.
• Ability to exercise sound judgment in making critical decisions.
• Skill in resolving customer complaints and concerns.
• Skill in completing assignments accurately and with attention to detail.
• Ability to analyze, organize and prioritize work while meeting multiple deadlines.
• Ability to process and handle confidential information with discretion.
• Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.
  
  

Benefits

Part-Time with retirement benefits through Texas Municipal Retirement System (TMRS). Also, includes a free, individual gym membership and discounts on Eagle Pointe products & services. Restaurant staff also receives tips & gratuities on every catering delivery & event.

Application Procedures

For more information or an application visit our website at www.montbelvieu.net

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

EOE