Procedure Center Manager - RN at Healthcare Outcomes Performance Co. (HOPCo)

Essential Functions

Operational Leadership

• Proactively manages key operational systems including Quality, Service Design, Process Design, Location, Layout, People and Work Systems (Provider Templates), Supply Chain Management, Inventory, Scheduling, and Maintenance.
• Establishes and monitors Continuous Quality Improvement performance standards.
• Aids in providing and verifies that perioperative personnel provide patient-centered care
• In consort with the Director of Clinical Operations, Spine Centers, coaches and leads operational team leaders to instill the organization’s mission, vision and core values through education, demonstration, huddles, and improving operational effectiveness including patient and employee engagement.
• Acts as patient advocate and maintains privacy and confidentiality of all appropriate information Team Management
• Oversees the operations of the Spine Centers to ensure smooth and efficient patient care management. Assures appropriate patient assignments to staff. Completes daily rounding on patients and staff to ensure quality provision of care.
• Manages the Spine Center service to ensure excellent patient and employee experience while promoting safety and retention. Serves as a real-time resource and assists with clinical expertise for unit staff and physicians for problem-solving on patients, processes, and family issues.
• Coordinate’s quality initiatives and process improvements. Aligns and manages to metrics.
• Develops leadership skills among staff including communication, decision-making problem-solving/critical thinking, and employee engagement. Leads the development of staff and supports career advancement opportunities. Functions as a role model and encourages staff to participate in their own development.
• Facilitates Spine Center meetings and shared governance / leadership efforts.
• Responsible for selection, orientation, on-boarding, and retention. Demonstrates leadership through coaching, performance evaluations, corrective actions, and development opportunities to create a culture of learning.
• Assists in the development of the operational and capital budget, provides daily operational resource management including staff, supplies, and equipment, and ensures optimal productivity for the department.
• Supervises clinical unit staff to ensure excellent patient care. Participates in activities that foster management skills while enabling staff to care for patients, determine schedules, edit timecards, research budget issues and order supplies. Internal customers include patients, staff, and physicians. External customers include patient family.
  
  
  

Quality Leadership Dyad

• In coordination with Quality leadership, creates, implements, and enforces written policies and procedures for all processes
• involved in providing patient care in all applicable settings.
  
  
  

Metrics Management

• Demonstrate outcomes as measured through established metrics and establishes, implements, and manages KPI / dashboards to achieve departmental goals in conjunction with key stakeholders.
  
  
  

Financial Stewardship

• Manages direct expenses in assigned areas according to budgeted level including staffing standards (relative to patient volumes) and seeks new growth opportunities that maximizes value for the organization.
• Manages the revenue cycle within their area of influence including charge capture and documentation.
• Updates Senior Management on variances containing qualitative and quantitative analysis with action plans for the next financial period
  
  
  

Human Resource Management

• Facilitates the individual development of assigned staff (those in a reporting relationship) through effective selection, orientation, performance evaluation, interpersonal communication, and coaching.
• Maintains employee satisfaction rating above peer group norms or achieves consistent improvement for areas of responsibility.
• Writes and reviews job descriptions on an ongoing basis for those in a reporting relationship.
• Conducts Department rounds daily with leadership members in a reporting relationship. Interviews, onboards and creates training for new clinic supervisors.
• Holds regularly scheduled 1:1’s with the Spine center team to provide coaching and development through real time feedback, reinforce positive behavior and correct any inappropriate behaviors.
• Leads on-going quality monitoring of competencies of staff and assist in training and educations of all staff.
  
  
  

Resource Planning

• Assists in preparing the budget for areas of responsibility to reflect an increase in value for the patient.
• Evaluates tasks and processes to identify opportunities for improvement in efficiency.
• Prioritizes capital needs of the organization based upon goals, and technology required for patient care.
  
  
  

Customer/Patient Loyalty

• Improves customer loyalty by improving services in assigned areas and focuses on our Leadership standards/AEIOU principles.
• Immediately investigates and resolves concerns or complaints with assigned services.
• Personally, manages the appropriate internal follow-up regarding the concern or complaint.
• Acts as a change agent for patient focused care in assigned services.
  
  
  

Rounding for Outcomes (MBWA – Manages by Walking Around)

• Personally, influences the improvement of our collective results through a visible presence in assigned service areas, engaging with processes, monitoring performance, and building relationships.
• Commits to a safe environment for patients/customers/guests. Responds to service concerns in person.
  
  
  

Compliance Management

• Maintains ongoing compliance with licensure, regulatory, and accreditation standards applicable to assigned areas of responsibility.
• Develops presentation materials to share / speak amongst organizational meetings.
  
  
  

EDUCATION

• BSN required. Must possess a strong knowledge and understanding of nursing and healthcare as normally obtained through the completion of a bachelor's degree in nursing. BSN required for internal transfers/promotions within 6 months of transfer/promotion.
• Requires a current RN license in state of practice. BLS Required. ACLS Preferred. Additional certification or continuing education may be required based on area of practice.
  
  
  

Experience

• Must possess at least 1-2 years of clinical experience relevant to patient population.
• Demonstrates knowledge and skills of specialty area.
• Requires critical thinking, communication, influence, decision-making, analytical, and flexibility skills to make optimal decisions based on multiple variables and desired outcomes.
• Requires the ability to balance clinical skills with supervisory authority.
• Must have the ability to consider the ultimate impact of decisions on the Spine Center.
• Must have the ability to practice skills according to department and professional standards and quality requirements.
  
  
  

Requirements

• Must have excellent interpersonal and communication skills.
• Demonstrates an ability to generate creative and innovative approaches to solve problems.
  
  
  

KNOWLEDGE

• Knowledge of procedures and patient flow.
• Knowledge of medical terminology.
• Knowledge of medical insurance plans.
  
  
  

Skills

• Skill in effective management of clinic staff.
• Skill in training/mentoring front office staff.
• Skill in delegating work duties to staff.
• Skill in creating/maintaining a professional and pleasant atmosphere.
  
  
  

Abilities

• Ability to resolve customer service issues and identify areas of improvement.
• Ability to use interpersonal skills to establish/maintain positive relationships with patients, families, providers and staff.
• Ability to analyze workflows to maximize the patient experience and minimize organizational expense
  
  
  

ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment.
• Travel within designated geography.
  
  
  

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.
• Some bending and stretching required.
• Manual dexterity using a calculator and computer keyboard.
  
  
  

Organizational Requirements

• HOPCo Mission, Vision and Values must be read and signed.
  
  
  

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.