VP Mortgage Operations at Freedom First Credit Union

Role: 

Manages and directs the daily activities of the mortgage operations department, which includes the processing, closing, and post-closing functions.

Essential Functions & Responsibilities:

40% Supervise the daily activities of the Mortgage Operations Department, including training, coaching, disciplining, and monitoring the performance of employees.

25% Monitor and manage all systems within the department on an ongoing basis to identify areas where process improvement may be needed and executing strategies to resolve defects.

20% Perform departmental self-assessment reviews on an ongoing basis in to mitigate compliance risk associated with federal and state mortgage lending regulations.

15% Serve as back-up to the Mortgage Underwriter by reviewing and evaluating information on mortgage loan requests to determine if borrower(s), property, and loan conditions meet credit union and federal standards, scrutinizing supporting loan file documentation and to provide decisions in a timely, accurate, and efficient manner. Evaluates investor overlays for loan files subject to sale on the secondary market and analyzes loan files to ensure compliance with state and federal regulations.

Performance Measurements:

1. Must comply with government and other regulations affecting the credit union industry including, but not limited to, OFAC and the Bank Secrecy Act. Meets or exceeds performance expectations as described in Essential Functions and Responsibilities. Please refer to Annual Performance Goal document for remaining Performance Measurements.

Knowledge and Skills:

Experience: Three years to five years of similar or related experience

Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Skill and ability to use and operate a keyboard (typewriter), computer, calculator, fax machine, copier and telephone. Skill and ability to read and understand financial statements, contracts, applications, computer printouts, manuals and other related materials. Must have the skill and ability to use Microsoft Word and Excel.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle controls; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, or kneel. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment: Work is performed indoors in an office environment with normal potential for exposure to safety and health hazards. May periodically travel to other, similar sites. The noise level in the work environment is usually moderate.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.