Quality Improvement Coordinator at LifeLong Medical Care

Overview

Come join a dynamic care team at LifeLong Medical Care. We are looking for a Quality Improvement Coordinator in Berkeley. Responsible for coordinating activities to substantially improve the quality of care provided to LifeLong patients and to achieve quality improvement goals.

This is a full time, 40 hrs/wk, benefit eligible position.

LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.

Benefits

Compensation: $34 - $36/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

Responsibilities

• In collaboration with Administrative and health center partners, identifies opportunities for clinical care improvements; through frequent review of analytic reporting, takes initiative to improve clinical care through methodical, process-intensive work
• Coordinates staffing, scheduling, and medical equipment involved in clinical quality improvement through ongoing internal and external collaboration
• May function as project lead or project support to ensure effective implementation and management, including carrying out activities as needed on one or more projects concurrently
• Using established protocols and systems, outreaches to patients via phone, text and face-to-face interaction for scheduling timely appointments and new test scheduling. Maintains documentation of contact with patients.
• Communicate with providers and other staff members by regularly monitoring EPIC (electronic health record [EHR]) messages, including new abnormal test results following standardized charting workflow.
• Actively participate in meetings for reporting, performance coaching, networking, and take part in ongoing trainings.
• Perform other job duties as assigned.
  
  

Qualifications

• Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins.
• Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
• Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
• Demonstrated ability to administer projects and facilitate teams.
• Clear and concise communication skills, written and oral as well as demonstrated leadership and interpersonal skills.
• Ability to take initiative, be proactive in identifying problems and working towards solutions with strong analytical and problem-solving ability.
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint, or other web-based applications and health information technology.
• Ability to effectively present information to others, including other employees, community partners, and vendors.
• Work in a team-oriented environment with a number of professionals with different work styles and support needs.
• Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident, and sensitive staff.
• Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
• Make appropriate use of knowledge/expertise/connections of other staff.
• Be creative and mature with a “can do,” proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
  
  

Job Requirements

• Bachelor's degree and/or minimum 5 years experience in ambulatory health care services or non-profit social services.
• At least 3 years of EHR experience (EPIC platform preferred)
• Demonstrated experience in project management.
• Comfort with quantitative data application – ability to “translate” to laymen peers.
• Passion for quality improvement.
  
  

Job Preferences

• Degree in social sciences or health field.
• Community Healthcare experience.
• Bilingual in Spanish/English.