Congregate Dining Program Manager at Volunteers of America Colorado

Description

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

• The Program Manager for the Congregate Dining Program provides leadership and operational oversight for all
  
  

aspects of Denver Metro Congregate Dining services. This role ensures high-quality meal experiences for older

adults while maintaining compliance with all applicable regulations and funding requirements. The Program

Manager is responsible for program planning, budget management, and staff supervision, as well as building and

Essential Duties And Responsibilities

Program Operations

• Ensures that the senior's voice is heard, and the senior's ideas play a prominent role in programming.
• Oversee program operations for the Denver Congregate Program, Mountain Community Senior Nutrition
  
  

Programs (SNP), Transportation services and building operations, ensuring services align with the evolving

needs of older adults.

• Analyze service statistics, demographic trends, and best practices to inform program enhancements and
  
  

responsiveness.

• Create and Present Program Reviews
• Recruit, train, supervise, and evaluate Lead Coordinator, Program Coordinators, and Database
  
  

Administrator.

Finance and Revenue Generation

• Assist the Associate Director in developing and managing program budgets, monitoring revenue and expenses to ensure fiscal responsibility.
• Identify and pursue funding opportunities, including grants and Medicaid reimbursement, to enhance program sustainability and service delivery for Congregate and Transportation services.
• Track grant spending to ensure timely use of funds and proper allocation of expenses to budget lines.
  
  

Compliance and Reporting

• Ensure compliance with SUA, other funders' policies, and all regulatory guidelines, maintaining accurate
  
  

records and documentation for Congregate Dining.

• Utilize the ServTracker database to manage program data, track service metrics, and generate reports to
  
  

support program evaluation and improvement.

• Oversee data entry into the SUA database (SUDS) for program compliance and supervise staff responsible
  
  

for data accuracy.

• Assist with preparation and submission of grant applications, funding proposals, and required reports to
  
  

ensure alignment with all funding requirements.

• Distribute and analyze annual client satisfaction surveys, partner staff and volunteer satisfaction surveys,
  
  

managing outcome measurements to assess program performance.

Community Relations and Outreach

• Foster meaningful communication and partnerships with community organizations, regulatory bodies,
  
  

host agencies, and service providers.

• Plan and implement outreach initiatives to raise awareness of Congregate Dining, SNP, and
  
  

Transportation services, and educate the public on the needs of older adults.

Supervisory Responsibilities

• 3.5 FTE Lead Coordinator, Program Coordinators, Database Administrator.
• Mentors and develops staff using a supportive, collaborative (coaching), empowering yet accountable approach on a consistent basis. Responsibility includes developing team unity, and the competencies noted above (especially AIRS and HHS) in team members and coach direct reports in doing the same.
• Assist with volunteer recruitment, orientation, and recognition efforts to support program needs, ensuring all volunteers receive adequate support and supervision.
  
  

ANTICIPATED OUTCOMES

• In collaboration with development, obtains at least one new funding source annually to support and maintain current programming.
• Within the first year of hire, critically evaluate and analyze current staff, programing and operations and implement changes as needed.
• Within five years (FY30), Congregate Denver and Transportation will be fully self-reliant on grants and fundraising efforts generated in part by this position and in conjunction with Senior Director ANS and development’s fundraising efforts.
  
  

Working Conditions And Physical Requirements

• There is work-related travel. Valid Colorado Driver’s License, proof of automobile insurance and
  
  

satisfactory Motor Vehicle Record (MVR) are required.

• Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, often Lifting (30 to 50 pounds),
  
  

Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect,

Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception,

Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of

Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor

and Outdoor environments

POSITION TYPE AND EXPECTED HOURS OF WORK

• Full Time Exempt
• Monday – Friday typical hours between 7am – 330pm and designated holidays.
• Evening and/or weekend hours may be required based on program events or assigned job duties.
  
  

LOCATION

• 4915 E. 52nd Ave. Commerce City, CO, 80022
  
  

SALARY RANGE: $59,000-61,500 annual exempt

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact [email protected] to begin the Interactive Process.

Benefit eligibility is based on job type/status

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurance

Life Insurance

Accident Insurance

Employee Assistance/Work-Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

Position will remain open until filled

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Requirements

COMPETENCIES

• Models core culture attributes of Volunteers of America- Colorado Branch that include “Airs”
  
  

(Accountability, Integrity, Respect, and Service).

• Models and pursues with vigor Volunteers of America – Colorado Branch three critical virtues of HHH
  
  

(Hungry, Humble, and People Smart).

• Ensures all other outcomes are met as required by the funding source and Volunteers of America
  
  

Colorado

Minimum Qualifications Of Position

• Bachelor’s Degree in gerontology or related human services field, or equivalent experience.
• Minimum two years program administration experience, preferably in a community centered programs or
  
  

related area. Including supervision, program development, program evaluation, grant writing and

reporting, and budget management.

• Own transportation, valid Colorado driver’s license and state –mandated automobile insurance.
• Possess an ability to listen effectively and respond creatively to program participant issues.
  
  

Preferred Qualifications Of Position

• Two years of experience, preferably in aging nutrition programs Including supervision, program development, program evaluation, grant writing and reporting, and budget management.
• Knowledgeable in Trauma Informed Care
• Fluent in Spanish
  
  

Knowledge And Skills

• Proficient in the use of Microsoft Office Suite software and experience with databases.
• Strong oral and written communication skills.
• Good organizational skills.
• Poise and diplomacy in contact with the agency, clients, donors, other service providers and all regulatory
  
  

agencies and funding sources.

• Comfortable with public speaking and working with a diverse senior population.
  
  

Salary Description

59,000-61,500