Inbound Sales & Supplies Specialist - Grand Rapids MI at Applied Innovation
Date: 10 hours ago
City: Grand Rapids, MI
Contract type: Full time
Applied Innovation is seeking an energetic, customer-focused Inbound Sales & Supplies Specialist to serve as the first impression of our sales department. This role is pivotal in delivering our live person white glove experience, responding quickly, professionally, and knowledgeably to inbound website leads, call-in inquiries, and supply needs from new and existing clients. You will guide prospects to the correct sales resource, sell transactional printer supplies, and uphold strict timeliness standards that reflect our commitment to service excellence. This role is ideal for a motivated individual looking to grow their career in sales within a fast-paced, team-oriented environment.
Responsibilities include but are not limited to:
Responsibilities include but are not limited to:
- Serve as the first point of contact for inbound website form submissions and phone inquiries.
- Respond to inbound leads within 15 minutes, meeting timeliness KPIs.
- Qualify inbound prospects to understand needs and assign/schedule with the appropriate sales rep or specialist.
- Contact clients who purchased equipment without a service contract to offer and sell transactional supplies such as toner, ink, roll paper for wide-format printers and thermal printer media.
- Achieve monthly and quarterly gross profit targets tied to monthly and quarterly bonuses.
- Maintain accurate records of interactions and activities in SalesForce.com.
- Collaborate closely with the Supplies Team for expertise, quoting support, and product knowledge.
- Deliver exceptional customer service and uphold Applied Innovation’s brand as a trusted partner.
- Bachelor’s degree required; Business or Sales focus preferred.
- 1–3 years of experience in the office supplies, office equipment, or related industry (desirable).
- Strong communication skills (phone, email, and written).
- Ability to work in a high-energy, collaborative bullpen environment.
- Proven ability to multi-task, prioritize, and respond quickly to incoming customer needs.
- Strong organizational and CRM accuracy skills.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeBrowse All Jobs in This State
Explore full job listings for the area:: Jobs in Grand Rapids | Jobs in Michigan
You May Also Be Interested In
Find other job listings similar to this one: