O2C Senior Director at KBS - Kellermeyer Bergensons Services, LLC

Position Summary

The Sr. Director, Order to Cash is a strategic leader responsible for the complete end-to-end order-to-cash function. This role is responsible for driving operational excellence, cash flow optimization, customer experience, and billing accuracy across the entire order-to-cash lifecycle. The leader will own strategy, process transformation, technology roadmap, and team performance for Order Management, Billing, Accounts Receivable, Collections, Disputes & Deductions, and Revenue Assurance. Responsibilities include managing the Order to Cash team of approximately 20-30 (comprised of both on-shore and off-shore resources). The Sr. Director, Order to Cash will develop, assess and make strategic investment, business process and staffing recommendations that will ensure this function continues to improve productivity, efficiency and will scale as the company grows. The leader will ensure the department meets deadlines within a well-defined month-end close schedule across a variety of accounting activities including accruals, deferrals, billing, aging, and other Ad-Hoc analysis and reports. This role establishes and maintains excellent working relationships with internal and external colleagues and works to promote cross-functional synergies. This position will report to the VP, Shared Services.

Essential Duties And Responsibilities

Job responsibilities include but are not limited to:

• Design and execute a world-class global O2C strategy aligned with corporate revenue, cash flow, and working capital goals.
• Set direction, develop and drive strategic plans and objectives for the O2C organization.
• Drive continuous improvement and digital transformation and automation of O2C processes and work with IT organization to set initiatives and prioritize roadmap.
• Assist in pre-signing contract review of customer contracts and amendments.
• Represent O2C team in cross functional strategy regarding exterior billing process improvement and collectability.
• Manage, oversee, and report progress of the operations of the O2C team ensuring effective communication, collaboration, and productivity with other areas of organization.
• Create data driven approach to reducing DSO and write offs.
• Lead transition from decentralized teams to O2C model and communicate cross functionally all changes and ensure alignment.
• Help to assess and scale operations to meet business growth.
• Provide direct leadership to O2C Directors, support their individual development and ability to promote the development and effectiveness of their teams.
• Ensure adherence to general accounting principles and departmental processes.
• Oversee cash forecasting and collections models, ensuring the team provides accurate information.
• Develop and maintain excellent collaborative working relationships with customers, customer experience, operations directly as needed to remove roadblocks to ensure timely billing and ensure accuracy.
• Develop an excellent working relationship with the sales organization and establish yourself as a highly visible and trusted advisor to sales on complex contract negotiations.
• Communicate clear expectations and ensure directors and their teams are empowered to make sound decisions.
• Oversee tracking of unbilled Accounts Receivable, including future billings to the AR subledger and billing not yet distributed to the customer and develop performance metrics
• Work with Directors to develop and manage KPIs for O2C team. Establish SLAs for billing timeliness, accuracy, and completeness.
• Create escalation process for questions and issue resolution.
• Strategically establish optimal resourcing requirements with senior management: Recruit, interview, on-board and train directs and support them in staffing their teams.
• Drive reduction in unapplied credit memos.
• Collaborate with outside departments using NetSuite, as necessary, to troubleshoot various issues that can affect other functions.
• Collaborate with Treasury regularly to support liquidity management.
• Support transition of future acquisitions into KBS standard finance processes and assist with conversion to KBS’s ERP (NetSuite). Develop and implement a strong and effective cross-training process to allow team members to learn new skills, provide backup coverage, and support existing workload allocations.
• Drive creation and management of new reporting requests or transaction analyses to support evolving business requirements and ensure team support to provide deliverables as required.
• Provide timely support to Field Operations and sales for customer related escalations regarding billing concerns and issues raised.
• Oversee monitoring of offshore resource hours and reduce OT hours and eliminate burnout.
• Oversee bad debt reserves at a customer level.
• Support year-end audit.
  
  

Additional Duties And Responsibilities

Upon management request.

Knowledge

Knowledge, Skills, and Competencies

• ERP systems and related software (Epicor, NetSuite, Sage or similar)
• GAAP and revenue recognition
• Complex services billing and accurate, on-time and efficient billing practices
• Team management and leadership
• Process design and process management
  
  

Skills

• Multiple team management
• Excellent clear oral and written communication
• Dispute resolution
• Problem solving
• Advanced Excel and related MS office applications and tools
• Problem solving
• Strategic staffing for operational efficiencies
  
  

Competencies

• Interpersonal savvy
• Comfort around higher management
• Business acumen
• Conflict management
• Developing direct reports and others
• Detail oriented
  
  

Experience Required

Educational Qualifications/Job Experience Requirements

• Minimum 10-15 years’ experience in including accounts receivable, cash application and collections with minimum of 10 years management experience preferred.
  
  

Education

• Bachelor’s degree in Accounting or Finance
• CPA preferred but not required
  
  

Working Conditions/Physical Requirements

The working conditions and physical environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule

• Regular weekly schedule: weekends or holidays as needed.
  
  

Physical Requirements

• Extended periods of work seated at a desk; repetitive hand motions; prolonged use of computer; occasionally lift and carry up to 25 lbs.
• Ability to speak clearly (use of voice)
• Vision requirements include close vision, distance vision, moderate peripheral vision, depth perception and ability to adjust focus.
  
  

Environment

• Office environment generally mild to moderate conditions including varying temperatures and noise levels conducive to a busy workplace and office equipment.
  
  

Travel: <10%