Patient Concierge at OnePeak Medical

THE ONEPEAK WAY | Grow Gracefully through changing lives rather than simply seeing patients.

MISSION | To provide our patients a unique wellness experience that redefines primary care through innovative, integrated health practices and services geared towards optimal health and well-being.

VISION | A healthcare system that believes in, accepts, and values all evidence-informed practices and identifies the relationships between health, mind, body, and spirit.

Be Healthy. Be Happy.

Job Summary

At OnePeak Medical, our team members are driven by a deep sense of care, whether they're directly tending to patients or providing support behind the scenes. We are committed to redefining primary care through innovative, integrated health services that prioritize optimal health and well-being. Join our mission-driven company, dedicated to innovation, growth, and equipping our frontline caregivers with the latest resources, enabling them to excel in their roles.

As a Patient Concierge, you will be the initial contact for patients and others via multiple lines of communication, including phone, SMS, email, and more. The Patient Concierge is a personal guide for our patients as they receive care at OnePeak Medical. This role helps patients understand scheduling, patient forms, insurance and cost as well as all the services OnePeak Medical has to offer. Your role is pivotal in maintaining high patient satisfaction through the delivery of exceptional customer service.

Responsibilities And Duties

• Provide outstanding customer service, offering a warm and positive welcome to patients and via phone
• Adhere to all OnePeak Medical policies and procedures as outlined in the Employee Handbook, including maintaining the confidentiality of restricted areas, key-less entry codes, and computer system passwords
• Manage a multi-line telephone system, routing calls, addressing general inquiries, and scheduling patient appointments
• Register patients and update their demographic and insurance information, as well as the patient portal
• Always verify the accuracy of patient information during appointment scheduling, informing patients of any required documentation changes
• Ensure completion of all required forms, consents and documents prior to appointments
• Verify eligibility and benefits
• Offer products and services based on individual customer needs
• Utilize problem-solving and conflict-resolution skills when addressing patient complaints, directing them to appropriate leadership when necessary.
• Attend department and clinical meetings as scheduled
• Complete end-of-day responsibilities
• Fulfill any additional responsibilities as required to support OnePeak Medical
  
  

Qualifications