chargé de clientèle at Stryker

Figurant parmi les meilleures entreprises où il fait bon travailler en Europe, Stryker est une entreprise leader de la technologie médicale dans laquelle vous aurez l’occasion de faire la différence au niveau du service essentiel que nous fournissons aux organismes de santé. Vous ferez partie d’une entreprise qui accorde une grande importance à l’engagement des employés. Vous aurez l’opportunité d’approfondir votre développement personnel et professionnel en apprenant de nouvelles compétences techniques ou comportementales. Vous acquerrez également une vaste expérience dans votre domaine de responsabilité, mais aussi dans l’ensemble de l’entreprise, offrant ainsi des opportunités de croissance à long terme pour construire votre carrière. Chaque employé de Stryker s’engage dans notre mission selon laquelle « nous œuvrons aux côtés de nos clients pour améliorer la prestation des soins de santé » et nous nous efforçons chaque jour de faire de cette mission un élément central de notre culture.

Résumé du poste

Le représentant est un poste d’entrée du Customer Service et un membre junior de l’équipe. On attend de lui qu’il effectue des tâches de base. Une certaine expérience et une connaissance du travail dans un environnement de Service client sont attendues, mais nous supposons qu’il sera formé et qu’il acquerra de l’expérience sur tous les aspects du rôle au fil du temps. Un certain degré de supervision sera nécessaire pour le guider.

Responsabilités et activités clés

• Traiter les commandes, les crédits, les requêtes liées aux kits de prêt, les demandes d’ordre de réparation
• Organiser les retours et collectes et gérer les demandes de prix et preuves de livraison
• Gérer les appels et e-mails entrants
• Communiquer de manière proactive avec les clients internes et externes
• Enquêter et résoudre les litiges liés aux factures
• Consigner et effectuer le su
  
  

Orthopaedic Instruments Sales Rep

Who we want:

Challengers. People who seek out the hard projects and work to find just the right solutions.

Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.

Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts.

Strategic closers. Salespeople who close profitable business and consistently exceed their performance objectives.

Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

Game changers. Persistent salespeople who will stop at nothing to live out Stryker’s mission to make healthcare better.

What you will do:

As an Orthopaedic Instruments Sales Representative, you will strategically promote and sell Stryker Orthopaedic Instruments products to meet our customers’ needs. You confidently conduct product evaluations in OR and office settings, persuasively demonstrating the value of our products. Systematically tracking your territory progress, you proactively communicate your wins with your Regional Manager and push yourself to exceed each goal. When onsite with clients, you use your product knowledge and quick thinking to solve product problems and inform doctors, nurses and other staff as to the proper use and maintenance of our products. You take great pride in excellent service and are prepared to assist a customer whenever the need arises. As a Sales Representative, you love living in the fast lane and find purpose in selling Stryker products that are making healthcare better.

What you need:

• 5+ years in an outside sales position (medical related fields or b2b sales preferred) or Bachelor’s Degree from an Accredited University with at least 2+ years of outside sales experience preferred
  
  

Travel requirement:

• Approximately 20% travel. Must have a valid driver’s license and be able to drive an automobile.
  
  

Physical requirements:

• Medium work: exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects
• Coordination of the eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention
  
  

Mental requirements:

• Exercise discretion and independence when applying professional expertise
• Must be able to manage time, projects, stress and conflict
• Must possess strong interpersonal skills, including written and oral communication
• Must be able to bring tasks through to completion with minimal supervision
• Must have the ability to prioritize work and keep detailed and confidential records
• Must be able to communicate / present to large groups of people
• Must possess unwavering ethics & integrity in a competitive and demanding work environment
  
  

Stryker will provide:

• In-house product training program
• Field sales training
  
  

Learn more about Orthopaedic Instrument Products: https://www.stryker.com/us/en/orthopaedic-instruments.html

 

• Commission only: This role is 100% commission and is eligible for bonuses + benefits.
  
  

 

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.