Case Manager (55718) at Phoenix House

Summary

Under the supervision of the Director of Social Services, provides direct case management services to clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and responsibilities may be assigned.

• Conducts an initial intake meeting within 24 hours of the client's arrival to the Sanctuary Program.
• Determines clients’ needs by completing intake interviews; and ensures clients are orientated to the program guidelines.
• Coordinate referrals for healthcare, mental health, and educational services.
• Enhances the program, by maintaining community relationships with all providers.
• Maintain and prepare clients’ records, by reviewing case notes.
  
  

COMPETENCIES (KSA’s)

• Ethical Practices
• Judgment
• Relationship Management
• Emotional Intelligence
• Empathy
• Professional Boundaries
• Global and Cultural Awareness
• Critical Evaluation
• Problem Solving
• Decision Making
• Communication
• Teamwork
• Crisis Management
• Technical Capacity
  
  

Qualifications

REQUIRED EDUCATION

• High School Diploma / GED Equivalent
• Bachelor's degree in social work or human services field, preferred.
  
  

Required Experience

• Minimum two years in a behavioral health/substance use disorder treatment program
• Bilingual preferred.
  
  

WORK ENVIRONMENT

• This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
  
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties and responsibilities.

• Regularly required to sit, use hands to type, handle or feel objects, tools, or controls; reach with hands and arms, and talk or hear.
• Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds.