Process Innovation Manager - EngageMED at EngageMED Inc.

Description

JOB DESCRIPTION – Process Innovation Manager

I. Job Summary / Job Purpose

The Process Innovations Manager will drive operational excellence and innovation across EngageMED’s clients and EngageMED corporate offices. Using a strong analytical mindset, a passion for process optimization, and experience in healthcare environments, the manager will work closely with leadership and cross-functional teams to identify areas for improvement, design and implement process changes, and ensure continuous optimization to achieve EngageMED’s strategic goals.

II. Key Responsibilities

• Process Analysis & Improvement: Conduct comprehensive assessments of existing workflows, systems, and processes across various physician practices to identify inefficiencies, bottlenecks, and opportunities for improvement.
• Technology Integration: Research and implement new technologies that improve workflow, communication, and productivity.
• Collaboration with Stakeholders: Work closely with clinical administrative staff, as well as senior leadership, to understand business objectives and align process improvement initiatives with the company’s strategic vision.
• Data-Driven Decision Making: Collect, analyze, and interpret key performance metrics to measure the effectiveness of process changes and drive improvements. Use data to provide insights and recommendations for optimization.
• Project & Change Management: Manage multiple improvement projects from inception through execution, ensuring timely delivery and adherence to scope using project management tools. Help teams embrace new ways of working, ensuring the smooth adoption of process changes by using change management methodologies.
• Complete other duties as assigned.
  
  

III. Education And Experience

• Bachelor's degree in Business Administration, Healthcare Management, Engineering, or a related field.
• 3-5 years of experience in project management, process improvement, or a related role within a healthcare environment.
• Demonstrated experience leading cross-departmental projects and managing change effectively.
• Strong knowledge of emerging workplace technologies and digital tools.
• Project management, process improvement, and change management proficiency.
  
  

IV. Skills And Competencies

• Strong analytical and problem-solving skills, with the ability to interpret complex data and identify actionable insights.
• Excellent communication, collaboration, and interpersonal skills, capable of working with diverse teams and stakeholders.
• Strong organizational and leadership skills, attention to detail, and strategic thinking.
• Ability to manage multiple projects and meet deadlines.
• Technological fluency and adaptability.
• Excellent problem-solving skills and a proactive approach to identifying innovative solutions.
  
  

V. Certifications

• Lean Six Sigma Black Belt certification required within one year.
• Project Management Professional certification preferred.
• Prosci or similar change management certification preferred.
  
  

VI. Disclaimers

• This job description reflects EngageMED’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
• Critical features of this job are listed above. They may be subject to change at any time due to reasonable accommodation or other reasons.
  
  

VI. Acknowledgement

I have read and understand the job requirements, responsibilities and expectations set forth in the job description provided for my position. I attest that I can perform the essential job functions as outlined with or without any reasonable accommodations.

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