Integrated Behavioral Health Manager at Primary Health Solutions

Description

About Primary Health Solutions

Our Mission

We meet people where they are and partner with them on their journey towards wellness.

Our Vision

The destination for servant leaders to provide comprehensive and exceptional care.

Our Values

R – Respect

I – Innovation

S – Stewardship

E – Excellence

Integrated Behavioral Health Manager (IBHM) Overview

The Integrated Behavioral Health Manager leads and oversees behavioral health services embedded within healthcare clinics - combining clinical leadership, program management, staff supervision, and direct patient care. The role ensures behavioral health is seamlessly integrated into primary care or specialty workflows, supports team-based whole-person care, and helps deliver high-quality, coordinated behavioral health services to a diverse patient population.

As a core member of the Behavioral Health Leadership Team, the IBHM champions a collaborative, “Cherokee integrated care model” and team-based care approach, ensuring behavioral health needs are identified early, addressed promptly, and managed in coordination with the clinical teams, care coordinators, and specialty behavioral health resources.

A Day in the Life:

Clinical & Direct Care (40-50% of time)

• Provide integrated behavioral health services (assessment, brief interventions, follow-up) ensuring the IBH Manager remains connected to patient care and care model fidelity.
  
  

Program Management

• Participate in program planning, development, and evaluation for the integrated behavioral health service line
• Oversee the integration of behavioral health services into primary care and specialty care setting.
• In collaboration with Chief Health Officer, Quality and Operations departments develop or refine policies, procedures, standards of care, workflows, and referral pathways to support integrated BH services and efficient collaboration between care teams.
• Participate actively in interdisciplinary team meetings to develop standards of care.
• In coordination with the Director of Behavioral Health, oversee quality assurance and key performance indicators e.g., productivity, patient clinical metrics, transitions of care.
• In coordination with Student Program Coordinator, participate actively ensures successful student/preceptor program.
  
  

Staff Supervision & Clinical Leadership

• Provide supervision, mentorship, and ongoing training to behavioral health clinicians.
• Conduct staff performance evaluations, participate in hiring/onboarding/off boarding (in coordination with HR), and support professional development and retention strategies.
• Collaborate with leadership on service capacity planning, productivity targets, scheduling, and resource allocation to sustain a financially viable integrated BH program.
• Driving results by taking initiative, managing execution, and holding self and others accountable to achieve goals, even in challenging circumstances.
• Understanding the business from the customer’s perspective, using data to make informed decisions, and ensuring timely decisions that advance the organization.
• Engaging people through effective communication and building collaborative relationships across the organization.
• Holding oneself accountable by fostering trust, demonstrating self-awareness and self-development, and remaining flexible and adaptable.
• Maximize contribution to ensure meeting company strategic goals, key performance indicators or initiatives.
  
  

Core Competencies

• Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
  
  

Requirements

Success Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Master’s degree (or higher) in a behavioral health discipline (e.g., Clinical Social Work, Counseling, Psychology, Counseling Psychology, or related field) from an accredited institution. Active, unrestricted licensure in the relevant behavioral health discipline per state of Ohio requirements
• Minimum of 2 years of post-licensure clinical experience providing behavioral health services, ideally including experience in integrated care, primary care behavioral health, or collaborative settings.
• Independently licensed within 6 months of hire.
• Supervision certification within 1 year of hire.
• Excellent communication, consultation, collaboration, and teamwork skills; ability to function as part of a multidisciplinary team (PCPs, nursing, care management, BH, community resources).
• Strong organizational, administrative, and leadership skills; ability to manage program operations, oversee workflows, monitor quality, and support continuous improvement.
• Comfort working with diverse patient populations, vulnerable communities, and individuals with co-occurring physical health, behavioral health, and social needs.
  
  

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.

Certificates, Licenses, Registrations

None required for this position.

Other Applicable Requirements

Skill with patients in lower socio-economic sectors of the community.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.

Affirmative Action/EEO Statement

It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.