Desktop Technician II at Claritev

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

JOB SUMMARY: End User Computing (EUC) Technician II. This position is responsible for providing technical support to end-users in configuration, installation of software and deployment of both physical and virtual and smart devices. Troubleshoot repairs and debugs complex workstation hardware, printers and software problems. The position will be on-site in Palm Beach Gardens, FL office.

Job Roles And Responsibilities

• Install and configure operating systems and applications, provide quality assurance to ensure correct operation of products.
• Install and troubleshoot problems with various common software applications using established procedures.
• Perform hardware component upgrades and replacements
• Troubleshoot Internet browser issues, synchronization issues, remote access via VPN client software, RSA Security Token, wireless (Cellular broadband and WIFI), and Outlook issues
• Troubleshoot problems with networked workstations, smartphones and printers
• Manage EUC Support Incident/Task assignments in system of record
• Provide mentoring and technical guidance to junior team members.
• Collaborate, coordinate, and communicate across disciplines and departments, specifically with other technical disciplines within IT such as Network, Telecomm, and Server teams to implement cross-functional solutions.
• Ensure compliance with HIPAA regulations and requirements.
• Demonstrate Company’s Core Competencies and values held within.
• Please note due to the exposure of PHI sensitive data - this role is a High Risk and Privileged Role.
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
  
  

JOB SCOPE: The incumbent works under moderate direction and uses independent judgment to identify issues and recommend solutions. Work is varied with moderate complexity, requiring the individual to use a broad range of knowledge gained through experience. The incumbent works with internal and external sources to complete objectives, keeping the needs of customers as a priority when making decisions and taking action.

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REQUIREMENTS (Education, Experience, And Training)

• Minimum High School Diploma
• Minimum 3 years of IT experience
• Experience with executive/C-level support
• Knowledge of PC and network troubleshooting.
• Knowledge of Microsoft operating systems and Office applications and installation procedures.
• Knowledge of VMWare and Citrix VDI a plus
• Microsoft certifications are a plus.
• Communication (written, verbal and listening), planning, organizing, analytical, problem-solving, time-management skills and customer service skills
• Ability to assess ramification of issues and prioritize tasks based on business impact.
• Ability to interact with all levels of the organization
• Ability to work in a fast-paced team environment
• Ability to understand client/server interactions as it applies to applications
• Ability to use software, hardware and peripherals related to job responsibilities.
• Ability to work off hours to support business needs
• Ability to lift to 50 lbs.
  
  

Compensation

The salary range for this position is $60-70K. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

Benefits

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your Benefits Will Include

• Medical, dental and vision coverage with low deductible & copay
• Life insurance
• Short and long-term disability
• Paid Parental Leave
• 401(k) + match
• Employee Stock Purchase Plan
• Generous Paid Time Off - accrued based on years of service
• WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
• 10 paid company holidays
• Tuition reimbursement
• Flexible Spending Account
• Employee Assistance Program
• Sick time benefits - for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits
  

EEO STATEMENT

Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.

APPLICATION DEADLINE

We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.