Sr. Director Product Management at SoundThinking

Sr. Director Product Management, CrimeTracer

Overview

The Sr. Director of Product Management will serve as the strategic and operational leader responsible for driving the success of a key product in the SafetySmart portfolio that serves the public safety technology sector. This role encompasses end-to-end business, product, and corporate development leadership—blending hands-on product strategy with forward-looking business growth initiatives, spanning market and competitive research, roadmap planning, technical execution, and cross-functional enablement.

The ideal candidate brings deep knowledge of public safety operations and technology, strong business acumen, and a proven ability to align technical innovation with mission-critical customer needs. This leader will leverage artificial intelligence (AI) and advanced analytics to enhance decision-making, improve operational outcomes, and accelerate product innovation across the organization.

Essential Responsibilities/Duties

• Strategic & Market Leadership
• Own the end-to-end product strategy—from market discovery through product launch, adoption, and lifecycle management.
• Conduct ongoing market and competitive research to identify trends, customer needs, and opportunities within the public safety ecosystem (local, state and federal law enforcement, and government groups).
• Develop a strategic perspective on AI adoption in public safety, identifying use cases that enhance detection, prevention, and response capabilities.
• Define and monitor key business metrics—market share, adoption, retention, and profitability—while ensuring alignment with corporate goals.
• Build business cases to support investment decisions and resource allocation across the product portfolio.
• Identify emerging markets and adjacencies that align with the company’s technology and mission.
• Lead financial and strategic assessments of potential partners or acquisition targets, in collaboration with Finance, Legal, and Executive teams.
• Roadmap & Technical Planning
• Lead the creation and execution of the multi-quarter product roadmap, balancing market opportunity, technical feasibility, and business impact.
• Partner with engineering to translate high-level product vision into actionable technical plans, architecture direction, and delivery milestones.
• Oversee technical trade-offs, system dependencies, and long-term platform scalability.
• Demonstrate the ability to use AI tools (e.g., data visualization, prompt engineering, generative AI assistants, and model validation frameworks) to accelerate workflows, insights, and communication.
• Ensure alignment of technical strategy with customer requirements, compliance standards, and security best practices (e.g., CJIS. SOC2).
• Cross-Functional Collaboration
• Collaborate with Sales, Marketing, Customer Success, and Operations to align product plans with go-to-market strategies and customer engagement initiatives.
• Drive cross-functional reviews to capture feedback and ensure product direction reflects real-world operational challenges.
• Lead internal enablement and training on new product features and releases, ensuring teams are equipped to communicate value and support adoption.
• Serve as the primary bridge between technical and business stakeholders, ensuring clarity and alignment across all levels.
• Leadership & Execution
• Lead a cross functional team indirectly, fostering a culture of innovation, accountability, and responsible AI exploration.
• Establish structured product development and feedback loops that ensure responsiveness to customer needs and market dynamics.
• Represent the product portfolio in executive discussions, customer briefings, and industry events.
• Champion a data-driven, AI-empowered culture that values experimentation, transparency, and measurable results.
  
  

5 Strategic Partnerships & Corporate Development

• Support corporate development activities by evaluating potential partnerships, integrations, and acquisitions that enhance the company’s product ecosystem
• Provide strategic input on build-buy-partner decisions, integration feasibility, and product synergies.
  
  

Minimum Qualifications

• 8+ years of experience in product management, including at least 3–5 years in a senior leadership role.
• Demonstrated experience in the public safety industry, with knowledge of law enforcement, emergency management, or government technology solutions.
• Proven track record leading AI-driven product initiatives or incorporating data science and automation into product strategy.
• Strong understanding of modern software development practices, APIs, Analytics, data integration, and cloud-based systems.
• Exceptional leadership, communication, and stakeholder management skills across technical and non-technical teams.
• Strong financial acumen with the ability to analyze product P&L, ARR growth, and ROI metrics.
• Skilled in financial and strategic modeling to support pricing decisions, resource planning, investment trade-offs and corporate developmemt.
• Bachelor’s degree in engineering, Computer Science, or related field; MBA preferred.
• Travel: Up to 25%
  
  

SoundThinking provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SoundThinking complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SoundThinking maintains a drug-free workplace policy.

SoundThinking expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SoundThinking’s employees to perform their job duties may result in discipline up to and including discharge. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact SoundThinking at [email protected] for assistance.

Note: The Company reserves exclusive rights in its sole discretion to modify, adjust, delete, add or otherwise change the above at any time.