Customer Service Representative at Catch Vibe Voice

Company Description

Catch Vibe Voice is a dynamic communications and branding firm dedicated to elevating how organizations connect with their audiences. We specialize in creating refined messaging strategies, impactful public relations campaigns, and compelling brand experiences that shape perception and drive growth. Our team values creativity, professionalism, and a commitment to excellence. As we continue expanding, we are seeking a Public Relations Coordinator who shares our passion for delivering clear, strategic, and influential communication.

Job Description

We are seeking a highly motivated Customer Service Representative to support our clients by providing clear, efficient, and solution-oriented assistance. This role focuses on handling customer inquiries, resolving issues, and maintaining a high standard of service that reflects our organizational values. You will play a key role in ensuring smooth communication between clients and consumers while upholding a professional and positive environment.

Responsibilities

• Respond to customer inquiries through phone, email, or internal systems with accuracy and professionalism.
• Provide clear information, guidance, and resolutions to ensure a seamless customer experience.
• Maintain detailed and organized records of interactions and follow-up actions.
• Collaborate with internal teams to escalate complex issues and ensure timely solutions.
• Uphold service quality standards and contribute to a positive and efficient workflow.
• Adapt to new tools, processes, and updates as the company continues to expand.
  
  

Qualifications

• Strong verbal and written communication skills.
• Ability to prioritize tasks and manage time effectively.
• Problem-solving mindset with attention to detail.
• Professional, reliable, and comfortable working in a fast-paced environment.
• Capable of maintaining professionalism in all customer interactions.
  
  

Additional Information

• Competitive salary of $47,000 – $50,000 per year.
• Opportunities for long-term professional growth and advancement.
• Skill-development and continuous training programs.
• Supportive, structured, and team-focused work environment.
• Full-time position with a stable and consistent schedule.