Patient Account Representative Trainer at Vancouver Clinic

Join the Patient Financial Services team as a Patient Account Rep (PAR) Trainer

Compensation: generally, is between $25.30-$30.35 and placement in the range depends on an evaluation of experience.

Location: The VIC (18110 SE 34th Street - Vancouver, WA 98683)

Schedule: Monday through Friday, 8:00a-4:30p. Must have excellent attendance! Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care. We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers.

The Patient Account Rep Trainer is responsible for providing comprehensive training to all new hires and students in the Patient Financial Services department. In this role you will ensure staff is equipped with the knowledge and tools needed to successfully perform their role. The PAR Trainer identifies/creates training needs, delivers ongoing training, supports process and workflow changes, and helps maintain consistent, high-quality performance across multiple PFS teams. Must have excellent communication in order to collaborate with leadership to support process improvement strategies and work autonomously to maintain up-to-date documentation/training materials.

What To Expect

• Train new hires within PFS with regards to job duties, ensuring understanding and competency
• Maintain standard work and ensure documentation reflects current processes/procedures/how-to.
• Facilitate on-going team training to reinforce processes and/or address areas needing refresh.
• Self-motivated and able to work independently, demonstrating strong initiative and follow-through.
• Make recommendations to leadership regarding trends or when problems are identified.
• Identify process improvement opportunities and contribute to continuous improvement initiatives.
  
  

Requirements

• High school diploma or equivalent
• Minimum of 2 years of experience working in healthcare billing required
• Proficiency with using Microsoft Office products, including Word, PowerPoint, and Excel
• Strong problem solving, organization, and time-management skills to meet deadlines and control competing priorities
• Ability to work autonomously while supporting multiple departments with varying needs
  
  

Additional Information : Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas, is an essential function of all positions at the Clinic.

Pay Range

$24.82 - $34.74

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE/hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.