Sr Manager, Document Center at Cresco Labs

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.

At Cresco Labs, we aim to revolutionize and lead the nation's cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

If you're interested in joining our mission, click the below links to join our team today!

MISSION STATEMENT

At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

Cresco Labs is seeking a Senior Document Center Manager to join our operations team. This is a remote role but will require travel to our Operations facilities in IL and other locations within Cresco's national facility network. You will be responsible for overseeing the Document Management Team and managing all documents related to facility operations across the enterprise, ensuring they are current and comprehensive. You will also be responsible for administrative functions, related to managing the Document Center Team. The ideal candidate must possess a strong attention to detail, be highly organized, be able to juggle multiple document changes and priorities, manage timelines and due dates, work collaboratively within a team, and has experience working within a highly regulated industry.

CORE JOB DUTIES

• Lead the build and maintenance of SOPs and training infrastructure for Operations Facilities.
• Responsible for accuracy and completeness of the company's Operations SOPs and training materials.
• Oversee document lifecycle management, including updates, reviews, approvals, and archiving.
• Collaborate with Facility Management, Training, and Compliance teams to identify process gaps and documentation needs.
• Oversee deliverables, timelines, priorities, suppliers, and change control manager and approver workload to meet critical launch priorities and objectives.
• Conduct gap assessments and/or audit of documents and training related to new market or integration through merger and acquisition.
• Partner with cross-functional teams to manage deliverables, timelines, and priorities, ensuring key initiatives are executed effectively and launch deadlines are met.
• Oversee technical writers in developing detailed SOPs and instructional materials based on facility operations and IT systems.
• Identify opportunities to streamline content, reduce redundancy, and improve document usability.
• Provide documents as required for regulatory inspections, license applications, etc.
• Ensure all documentation meets state and company standards for periodic review and regulatory compliance.
• Identifies opportunities to streamline documents, content, volume of documents, automate, error proof.
• Work cross functionally among projects and departments as needs arise.
  
  

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• Excellent written and verbal communication skills – detailed, user-friendly, and succinct writing. Ability to communicate clearly, concisely and professionally verbally and in writing.
• 5+ years' experience in manufacturing, preferably in a regulated industry with at least 2 of those in a management position.
• Required experience with a formalized change control and document management process, including reading and assessing regulatory requirements and guidelines.
• Required experience writing Standard Operating Procedures (SOPs) and training materials
• Collaborates effectively with senior leaders—driving results while demonstrating awareness of competing priorities.
• Highly flexible and adaptable – working in a fast-paced start-up involves daily shifting priorities; able to go with the flow and adjust to changing needs quickly
• Demonstrated ability to manage multiple high-priority projects and shifting deadlines.
• Travel required up to 10–15% annually to Operations Facilities and other Cresco locations as needed.
  
  

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process.

Pay Range

$90,000—$100,000 USD

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry
  
  

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

California Consumer Privacy Act ("CCPA") Notice to Applicants:

Please read the California Employee Privacy Notice ("CA Privacy Notice") regarding Sunnyside* and its affiliate Cresco Labs' policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting [email protected]

Reporting a Scam:

Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name.

Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career's pages.

We are working diligently to block this from happening. Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs.

If you are in doubt, please contact us at [email protected] with questions.