Intake Specialist - OP014 at Native American Rehabilitation Association of the Northwest, Inc. (NARA)

Title: Intake Specialist

Location: Adult Outpatient - 355 NW Division St. Gresham, OR 97030

Schedule: This is in-person position, Monday through Friday, 8:00am - 5:00pm

Wage Range: $21.00 – $25.00 Hourly, Non-Exempt

If you are a motivated and dedicated Intake Specialist looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!

At NARA Northwest, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference.

Company Mission

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

About The Company

At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.

With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

Position Overview

Responsible for pre-screening clients before admission to NARA outpatient program, answering multi-line phone system, greeting, and directing clients and guests, and for providing secretarial support to Outpatient Treatment staff.

What You Will Do

• Work with Clinical management to develop resources for referrals to other programs and services as needed.
• Provides intake information to appropriate requestors/referents via phone, or mail.
• Prescreening clients for entry into the Outpatient program.
• Prepares and processes intake packets with clients, obtain signatures and ensure they are knowledgeable about process.
• Make copies of the client’s state ID and if applicable, Tribal ID.
• Answer multi-line phone system, schedule client appointments, and greet clients/guests and direct appropriately.
• Fill out the UA forms and observe UA’s when needed.
• Fill in the client registration information as needed.
• Data entry, imputing client’s information into database
• Provides lunch/break and back-up coverage for reception.
• Receive and help clinical staff track all legal referrals from Courts, Probation Officers, etc. and maintain contact with referents until clients arrive for treatment or do not follow through with referral.
• Works collaboratively, and maintains professional boundaries with clients, other NARA staff, team members, and treats everyone with respect and dignity at all times.