Director of Regional Operations at CrossCountry Freight Solutions

JOB TITLE: Director of Regional Operations

DEPARTMENT: Operations

JOB STATUS: Exempt

SALARY RANGE: $120,000-$150,000/year (Depends on Experience and Skills)

REPORTS TO: VP of Regional Operations

DIRECT REPORTS: Yes

The Director of Regional Operations will work in a fast-paced, but collaborative environment and embodies the core values that we follow, to achieve universal prosperity with our Customers, Company, Team Members and Communities.

This position will be responsible for assigned terminals in Texas with respect to operations flow, supervision of management and personnel, customer relations and sales activities, budget preparation and management, and asset planning and maintenance.

ESSENTIAL JOB DUTIES:

• Supervises Regional Managers across multiple locations, overseeing the hiring, training, scheduling, disciplinary actions, and overall functionality of each location.
• Manage escalated employee and customer concerns to mutual agreement, and report back to corporate the agreed upon resolution.
• Tracks income and expenses. Takes necessary actions to stay within budgetary requirements.
• Interact with customers in a courteous, helpful, and professional manner escalating concerns for the protection of employees and the company.
• Interact with all employees in a professional and team like manner escalating concerns for the protection of employees and the company.
• Meet Company standards for truck time, accurate routing, accurate shipping documentation and damaged freight.
• Control expenses and promote sales to stay within budget.
• Ensure adherence to Company safety policies and procedures, and all applicable federal, state, and local laws and regulation.
• Provide management with regular status reports concerning areas of responsibility.
• Create a positive and productive work atmosphere by communicating and behaving in a professional and team-like manner with all other employees
• Maintains and submits required records in a timely manner.
• Review and adjusts equipment allocation by route and linehaul as needed.
• Review and analyze Special Services assigned and make recommendations based on performance, profitability, and dynamics.
• Attend various company meetings as required.
  
  
  

Skills and Knowledge:

• Well-developed interpersonal skills. Ability to get along with diverse personalities.
• Must possess excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills.
• Extensive knowledge of the principles, procedures, and best practices in the industry. Five years supervisory, budget management, and/or transportation industry experience required.
• May spend 25%-50% of the time outdoors, exposed to potentially difficult environmental conditions.
  
  
  

BENEFITS:

• Medical, Vision, Dental, Supplemental, and Life Insurances available
• Paid time off, paid holidays, paid community volunteer time
• 401k retirement plan
• Annual Director Bonus Program
  
  
  

#CCADM