Hospital Liaison at National HealthCare Corporation (NHC)

Job Details

Description

Hospital Liaison/Admissions Support Liaison

Location: Chattanooga, TN - Full Time - On-Site

Schedule: Monday - Friday

NHC is seeking a compassionate and organized Hospital Liaison to support patient transitions from acute care hospitals to NHC skilled nursing facilities. This role serves as a key connection between hospitals, patients, families, and NHC Centers - ensuring a smooth, informed, and patient-centered admission process.

Key Responsibilities

• Coordinate and support patient transition with hospital Case Manager and Discharge Planners.
• Serve as a professional representative of NHC to hospitals, physicians, payors patients, and families.
• Review patient records and use clinical judgement to determine appropriate placement.
• Maintain thorough, ongoing communication with families to support informed decision-making.
• Collaborate with Admissions Coordinators and Social Workers regarding referrals, medical records, transportation, and admissions.
• Assist in presenting and promoting NHC centers, homecare, and insurance benefits.
• Provide basic guidance on Medicare, Medicaid, and insurance benefits.
• Obtain necessary consent forms and admission documents.
• Support four NHC centers in the Chattanooga market as part of a collaborative liaison team.
• Participate in training, in-service education, and RELIAS modules.
• Model NHC values and professionalism in all settings.
  
  

Qualifications

• Bachelor's degree in Social Work preferred (not required).
• Experience in case management, hospital liaison work, or Skilled Nursing Facility (SNF) settings preferred.
• Strong multitasking abilities with the capability to manager multiple priorities effectively.
• Skilled in resolving problems independently while maintaining professionalism and accuracy.
• Excellent relationship-building skills with the ability to work seamlessly with multidisciplinary teams - especially physicians, and nurse case managers.
• Able to assess urgency and importance to ensure timely and accurate completion of tasks.
• Demonstrated reliability through consistent promptness and timeliness.
• Strong communication, organization, and clinical judgement skills.
• Understanding of the nursing process and healthcare regulations.
• Proficient with email, Microsoft Word, Excel, and required electronic platforms.
  
  

Physical Requirements

• Ability to stand and move continuously throughout the day.
• Adequate vision, hearing, and communication ability to meet patient and staff needs.
• Sufficient manual dexterity for required tasks.
  
  

Benefits

• 401(k) with matching
• Medical, dental, vision, and life insurance.
• Disability insurance
• Paid time off
• Tuition Reimbursement
• Flexible Schedule