Scheduling Specialist at IdeaTek

Description

We’re small town techies, and Kansans, at heart. We want to see our communities thrive. Good hospitals, schools, booming businesses. If we can help make that happen with our fast internet, we are all about it. The thing is, we didn’t get into broadband because we wanted to start a business in Kansas. We started a business because we wanted to provide broadband to Kansans. There’s a difference. We’re not a corporation, we’re a small crew with huge aspirations. When you call us, you’ll get a real person — a local — on the phone who cares about you and your community. And when you’re ready for the fastest internet in the country, we’ll come running.

We offer an inspiring environment with meaningful work, where employees are encouraged to think creatively, imagine the unthinkable and deliver the highest quality of service.

Location:

This role may be remote or hybrid with occasional travel to Buhler as needed to meet business needs.

Opportunity

Are you someone that has a passion for helping others? Do you enjoy digging into details in order to solve problems? If so, this could be the opportunity you are looking for! We are seeking a Scheduling Specialist to join our team! This position will play a key role in bringing on new customers as we expand our Ideatek footprint across the state of Kansas. This position is also cross-trained to assist with dispatch operations

Key Responsibilities

• Coordinate and manage the scheduling of wireless and fiber installations for residential and business customers.
• Support the Operations team by efficiently rescheduling and updating installation appointments as needed
• Partnering closely with our Operations, Sales, and Construction teams to relay critical updates.
• Deliver exceptional customer service, consistently going above and beyond to address customer needs, manage expectations, and ensure a positive experience.
• Clearly articulate schedule plans, changes, and relevant information to all appropriate internal team members.
• Contribute to additional project work as needed to support the team and business objectives.
• Proactively identify and resolve scheduling conflicts, optimizing technician time and customer satisfaction.
• Respond promptly to customer inquiries and dispatch update requests.
• Manage technician time allocations to maximize efficiency and coordinate with leads to address capacity constraints and fill scheduling gaps.
  
  

Desired Attributes

• Possess outstanding verbal and written communication skills, with a knack for active listening and effective problem resolution.
• Demonstrate excellent planning, organizational, and time management skills, with an ability to multitask effectively and prioritize.
• Strong critical thinking skills when analyzing scheduling scenarios, identifying potential issues, and implementing solutions.
• Maintain a high level of accuracy and attention to detail in all aspects of scheduling and record-keeping.
• Committed to providing outstanding customer service and building positive relationships.
• Adapt to changing priorities, manage unexpected challenges and maintain a positive attitude under pressure.
  
  

Experience/Knowledge Required

• 2+ years of relevant work experience in scheduling, dispatch, coordination, or a customer service role.
• High School diploma or equivalent.
  
  

Preferences

• Previous experience in the telecommunications industry (wireless/fiber).
• Familiarity with scheduling software or CRM systems.
• Experience in a fast-paced, customer-facing environment.
  
  

IdeaTek Offers a Culture Where Employee Strengths Are Highlighted And Recognized. A Few Of The Key Ways We Strive To Make Employees Feel Valued Include

• Competitive base pay with discretionary quarterly bonus incentives. Quarterly bonuses are based on company-wide performance in combination with individual performance.
• Competitive benefits packages including medical, dental, life, and vision, along with 401k match
• Employee coaching and counseling services at no cost to employee, spouse, and children
• Tuition reimbursement for continuing education related to your individual growth goals
• Community engagement and volunteer opportunities
  
  

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary And Benefits Commensurate With Experience.

Equal Opportunity Employer.