Field Service Manager at Baxter & Woodman

Concentric Integration, a subsidiary of Baxter & Woodman, Inc.

Your future position: Field Service Manager

Choose your location: Chicago or Naperville, IL

Why you should join our team! Why Concentric Integration?

At Concentric Integration, both seasoned professionals and recent graduates find more than a job; they uncover a long-lasting, fulfilling career with a distinguished leader in technology and innovation. Our work environment is extraordinary and being honored as one of the 2025 Zweig Best Firms to Work For exemplifies our appreciation and respect for our dedicated staff.

About The Role, Your Impact

Concentric Integration provides full-service automation solutions for water and wastewater systems—including design, implementation, and support. We strive to be an advocate for our clients and to form long-lasting partnerships built on trust. Concentric delivers tailored solutions to meet the specific needs of each client and prides itself on providing a depth of expertise unrivaled in the industry.

The Field Service Manager leads a team of Automation Technicians responsible for the commissioning, maintenance and support of municipal control systems. Typical systems include process instrumentation, control panels, motor controls, PLCs, industrial networking, IT infrastructure, and telemetry.

What Your Day-to-day Will Look Like

• Reports to Automation Department Manager for scheduling, workload, and quality oversight.
• Supervise, mentor, and schedule staff to maintain balanced workloads and ensure safety compliance.
• Support staff development through feedback and performance reviews.
• Serve as the primary escalation point for technical or personnel issues.
• Conduct internal Factory Acceptance Testing (FAT) and coordinate field commissioning readiness.
• Supervise or perform I/O checkout and post-commissioning review.
• Provide on-site support for instrumentation and PLC-based process control, system configuration, installation, and process startup as needed.
• Manage annual control panel maintenance for preferred clients.
• Manage the automation service board, prioritizing and assigning service tasks to ensure timely resolution.
• Maintain accurate client documentation and shared records (photos, applications, markups, reports).
• Prepare quotes and proposals for support work and small projects for existing clients.
• Identify and escalate new opportunities to the Business Development Manager.
• Participate in hiring activities, including resume reviews and interviews.
  
  

Education Requirement

• Must have high school diploma or equivalent.
  
  

Must-haves, What You Will Bring

• 10+ years of experience in electrical or controls engineering, including installation, and startup.
• Proficiency with Allen-Bradley PLCs and OITs.
• Strong communication, organization, and problem-solving skills.
• Computer literacy and digital communication skills.
• Ability to work collaboratively with staff, clients, engineers, and contractors.
• Must provide personal transportation for travel to client and office locations (mileage reimbursable).
• Occasionally lift up to 50 pounds without assistance.
  
  

Preferred Qualifications

• Prior supervisory or project management experience.
• Associate’s degree in Engineering Technology or related field.
  
  

Compensation The pay range for this role is $110,000 to $120,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, and certifications.

You matter! Our outstanding benefits - At our organization, we prioritize the holistic well-being of our employees through a comprehensive range of benefits. This commitment is evident in our healthcare offerings, including medical, dental, and vision plans, alongside an Employee Assistance Program and dedicated benefit advisors for personalized support. Financial well-being is enhanced through our financial planning program, life and disability insurance, tax savings plans, and coverage for accidents, cancer, and critical illnesses. Balancing work and life, we provide generous paid time off, paid holidays, parental leave, and flexible work arrangements, including the option to work from home and/or work a flexible schedule on eligible positions. Additionally, we lead the industry by offering 401k plans, supported by expert financial advisors, and an Employee Stock Ownership program, ensuring our employees are not just part of a workplace but a thriving, supportive community dedicated to their well-being, financial security, and happiness.

Concentric Integration is an equal opportunity - Vet/Disability employer