Customer Service Specialist at SurfacePrep

Description

We are seeking a detail-oriented and professional Customer Service Specialist to join our team at DTA. DTA – Diamond Tool & Abrasives is a division of SurfacePrep. This role is central to maintaining strong customer relationships and ensuring smooth order processing and support. The ideal candidate will thrive in a highly paced office environment and be passionate about delivering outstanding service to our industrial and commercial clients.

Key Responsibilities

• Serve as the primary point of contact for customer and sales inquiries via phone, email, and internal systems.
• Process orders, quotes, and returns accurately and efficiently.
• Provide product information and support related to our products and services.
• Coordinate with internal departments (sales, warehouse, accounting) to ensure timely and accurate fulfillment.
• Maintain and update customer records in the CRM system.
• Troubleshoot and resolve customer issues with professionalism and urgency.
• Support the sales team with orders and customer follow-ups.
• Uphold company standards for service quality and responsiveness.
• Multitask effectively—manage multiple customer requests, order entries, and follow-ups simultaneously while maintaining accuracy and a high level of service.
  
  

Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in customer service, preferably in a distribution or industrial setting.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and CRM systems.
• Ability to work independently and collaboratively in an office environment.
• Attention to detail and strong organizational skills.
• Technical aptitude or willingness to learn product specifications.
  
  

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.
  
  

Benefits

• Medical, Dental, and Vision Insurance.
• 401(k) Plan.
• Paid Time Off – 3 weeks first year accrued monthly.
• Paid Holidays.
• Company Paid Life Insurance.
• Company Paid Short-Term Disability.
• Company Paid Long-Term Disability.
• Employee Assistance Program.
  
  

About Us

SurfacePrep, founded in 1956, is the leading distributor of abrasive blasting media, specialty ceramics, and finishing equipment, with 60 facilities across the U.S., Canada, U.K., and The Netherlands. Our experts work closely with manufacturers to improve quality, productivity, and profitability, offering a full range of media, tools, and accessories. Recently acquired by SurfacePrep, Diamond Tool & Abrasives (est. 1979) brings over 40 years of experience distributing grinding wheels, cutoffs, bandsaw blades, and metallurgical supplies, serving Foundries, Heat Treaters, and Labs through a dedicated sales team.