PATIENT ENGAGEMENT SPECIALIST - HH at VOA Northern Rockies

Patient Engagement Specialist - HH

Classification: Exempt

Reports to: Program Director

Date: June 2025

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

­­­­­­­­­­­­­­­­­­job Description

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Summary/Objective

The Patient Engagement Specialist will provide support, mentorship and spiritual guidance to clients throughout the recovery process. This individual will build a productive, recovery based relationship with patients designed to help them complete their treatment program and continued success in recovery. This position will provide a daily check-in to give encouragement, motivation, and identify any issues hindering the clients recovery process.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Meet with new clients, to assist in providing information and orientation.
• Provides coverage within the skills trainer/technician role and shifts.
• Provide individual client recovery support and psycho educational recovery groups, and document in the electronic medical record.
• Work closely with the clinical care team to assist clients at all stages of their recovery programming.
• Provide/assist with transporting clients.
• Co-facilitate house meetings, new patient orientations, discharge planning of clients.
• Meet with patients as determined by Clinical Staff and the Program Staff and document interactions in the patient’s electronic medical record.
• Work with clinical staff and individual patients making referrals to resources in the patient's home community to support their recovery.
• Maintain a strong understanding all the multiple spirituality tracks and support patients through whichever one they may choose.
• Develop and foster meaningful relationships with patients aimed to assist them in successfully completing their program and successfully reintegrate into their community.
  
  
  

Competencies

• Effective communicator
• Highly collaborative with parties both internally and externally
• Respectful and professional toward patients
• Calm under pressure and crisis
• Maintain strict patient confidentiality
• Empathetic and able to relate to patients with addiction
• Continuous demonstration of behaviors aligned with a posture of VOANR cultural values
  
  
  

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a residential treatment facility environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to bend or stoop as necessary. This position must be mobile throughout the facility, as well as work on a computer for periods.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work vary according to shift and patient needs.

Travel

Travel is required as needed to various locations as a part of the admission and discharge process.

Required Education, Experience Or Eligibility Qualifications

• High School education or equivalent plus one or more years' experience in a residential treatment facility
• Proficient with a variety of computer software programs, including but not limited to Microsoft Suite and desktop publishing
• Exceptional and demonstrated time management skills to stay organized and meet tight deadlines
• Understanding of the 12 step program and aftercare services
  
  
  

Preferred Education And Experience

• Associates degree from an accredited program in a mental health discipline with a concentration in addiction, chemical dependency, or substance abuse
• Peer Specialist certification or eligible to be certified.
  
  
  

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.