Endpoint Support Technician at Intellibee Inc

Endpoint Support Technician, Sacramento, CA, US

Endpoint Support Technician

Scope Of Work

SMUD is seeking experienced technicians to provide IT operational support in areas within IT Platform Services and for the 2025 Windows 11 Lifecycle Support and daily operational duties.

Deliverables Include, But Are Not Limited To

• Work on-site at SMUD office locations
• Occasionally drive personal vehicle between SMUD office locations
• Provide Technology Support for Windows 11 Lifecycle
• Perform computer user data and software inventory services
• Perform lifecycle replacement computer services
• Provide computer technical hardware & software assistance
• Perform user, hardware, software inventory services
• Perform conference room technical support services
• Perform committee and board meeting technical support
• Complete assigned tasks in Ticketing System
• Windows 11 Lifecycle support including deployments, user assistance, hardware inventory support
  
  

The Contractors(s) Will Be Responsible For

• Maintaining client support during SMUD business hours.
• Ensuring assigned tickets in SMUD’s ticketing system are processed and completed.
  
  

Mandatory Requirements

• Must have a minimum of 2 years of experience delivering a fully functional and operationalized solution
• Must have provided technical support in the last 3 years.
• Must have experience in troubleshooting and working with Windows 11
• Must have a minimum of 2 years of experience supporting desktops, laptops, tablets in an enterprise domain
• Must have a minimum of 2 years of experience with Windows operating systems and user profile support
• Must have a minimum of 2 years of imaging experience.
• Must have experience installing, maintaining, diagnosing, and preparing computer hardware, printers, plotters, and related peripherals using Microsoft software in a networked environment.
• Must have OS & Computer Hardware Lifecycle Replacement
• Must have accessibility to a vehicle to fulfil travel requirements between SMUD’s Headquarters and SMUD’s East Campus location; both are in Sacramento, 7.4 miles apart.
  
  

Desirable Qualifications

• CompTIA Technician
• ServiceNow experience
• Software Installs experience
• Experience with diagnoses, research and resolve computer software issues