Vice President, Hospitality at Aman at Sea

Overview

Join our corporate team at Aman at Sea, where the legacy of Aman enters a new chapter. For over three decades, Aman has created serene sanctuaries that redefine luxury. With the debut of Amangati, our first luxury motor yacht, we extend this philosophy beyond land ushering in a new era of elegance and refinement at sea.

Our shoreside team is composed of industry leaders united by a shared vision: to deliver exceptional experiences and set new standards of excellence in ultra- luxury. If you thrive in a world defined by sophistication and are passionate about delivering seamless service at the highest level, we invite you to join us on this remarkable journey.

Role

As a key member of the leadership team, the Vice President, Hospitality will play a pivotal role in translating the exceptional AMAN product, service, and brand standards into an ocean-going yachting experience of the absolute highest standard. This role requires exceptional collaboration and partnership with the AMAN brand, product, and operations teams and will take direction from those teams in defining the onboard experience. The leader must possess high EQ and be a core contributor to our great culture. Most importantly, this position ensures that the AMAN product, service, and brand standards can be delivered while maintaining all maritime rules, regulations, law, and best practices.

Responsibilities

• Gain a deep understanding of the expected AMAN experience and translate that experience into an onboard environment.
• Develop and maintain departmental operating manuals, policies, and Standard Operating Procedures (SOPs) in collaboration with relevant stakeholders.
• Develop job descriptions for all Hotel Department shipboard roles and ensures deep involvement with AMAN… also ensures ILO and labor compliance while determining schedules and rotations.
• Support the execution of operational initiatives, product enhancements, and service improvement programs.
• Create departmental budgets for newbuild, first fit, and operations.
• Provide data analysis and research to support financial planning, budgeting, and performance reviews.
• Develop dashboards, metrics, and key performance indicators to track operational outcomes.
• Conduct competitive and market analysis to inform business planning and operational improvements.
• Prepare presentations, reports, and briefing materials.
• Maintain department documentation, including agendas, action logs, and electronic filing systems.
• Closely support and work with procurement for product specification and logistics needs.
• Closely support and work with the IT leadership for onboard and corporate systems
• Closely support and work with commercial leadership.
• Determine the most suitable structure for the hotel team, together with AMAN and the technical services provider.
• Establish process for and ensure that all hotel crew are adequately trained.
• Works closely with our Technical Services and Crewing Agent for all shipboard needs and functions.
• Closely collaborates with the Marine leadership to determine and document all safety protocols and procedures relevant to the hotel department.
• Acts as lead for USPHS, ADA, NLV, HACCP and all other critical procedures related to the hotel department.
• Collaborate cross-functionally with external partners to ensure seamless coordination of initiatives.

Requirements

• Bachelor’s degree in hospitality management, Business Administration, or related experience.
• Minimum of 10 years’ leadership experience in luxury cruise/hospitality.
• Prior food and beverage experience preferred.
• Proven experience in designing and delivering training and development programs for multicultural and multinational teams.
• Proficient in all corporate and shipboard technology required to manage the department.
• Demonstrated ability to manage multiple priorities and work effectively under pressure.
• Prior experience supporting multiple brand(s) or ownership groups preferred.

Benefits

Joining Aman at Sea means becoming part of one of the world’s most exclusive ultra-luxury brands. We offer competitive compensation, exceptional benefits, and opportunities for professional growth, along with the chance to play a key role in shaping a new standard in ultra-luxury at sea.