House Manager at Home of Guiding Hands

Job Summary

As a House Manager (HM), you will step into a meaningful leadership role where every day offers the chance to make a real difference. You’ll guide and support a dedicated team of Direct Support Professionals (DSPs)/Residential Facilitators (RFs) while ensuring a safe, enriching, and person-centered home environment for up to six adults with intellectual and developmental disabilities.

Working closely with the Case Manager (CM) and the Qualified Intellectual Disability Professional (QIDP), you’ll be the on-site leader who keeps the home running smoothly—coordinating care, empowering staff, fostering consistency, and ensuring clients receive the highest quality of support. When the CM is unavailable, you step in with confidence to maintain operations and uphold our mission.

If you’re someone who thrives in a role with purpose, values teamwork, and wants to help others live fulfilling lives, becoming a House Manager is a rewarding opportunity to lead with compassion and make an impact every single day.

What You'll Be Doing: Tasks, Duties, and Responsibilities

Leadership & Staff Oversight

• Supervises client/staff daily routines and ensures staff follow agency policies and procedures.
• Provides coverage for open shifts and assists with staff scheduling in the CM’s absence.
• Assists the CM in providing ongoing training to facility staff to ensure compliance.
• Provides recommendations for staff evaluations and Disciplinary Action Reports (DAR).
  
  

Client Care & Support

• Regularly provides individualized care to clients, including bathing, dressing, grooming, oral hygiene, incontinence care, toileting, transferring, medication administration, and other support not performed by DSPs/RFs.
• Ensures clients’ personal items are clean, organized, rotated, inventoried, and in working order (e.g., grooming items, clothing, adaptive equipment).
• Ensures client health care plans are followed daily.
• Coordinates, schedules, and attends medical appointments with clients and relays follow-up information to the facility nurse.
• Ensures client participation in community activities per required guidelines.
  
  

Facility Operations & Safety

• Ensures daily cleanliness of all facility areas.
• Ensures required shift responsibilities are completed, including medication administration/storage, adhering to client diets, proper food storage/labeling, monitoring water temperatures, and tracking client weights.
• Maintains inventory of house supplies, medications, food for weekly menus, disaster supplies, and orders/purchases needed items.
• Monitors the facility, vehicle, and IT equipment for functionality and safety.
  
  

Documentation, Reporting & Compliance

• Completes daily documentation—including health tracking, data collection, shift notes, and client injury reports—using the agency’s web-based systems.
• Reports client or staff injuries to the CM and QIDP immediately.
• Ensures transportation and census logs are completed accurately and submitted on time.
• Reconciles monthly credit card and house bank paperwork, including turning in receipts and recording transactions.
• Completes required monthly training and participates in assigned agency meetings.
  
  

Additional Responsibilities

• Performs other duties as assigned to support facility operations and client wellbeing.
  
  

Qualifications

Qualifications: What You'll Bring to the Role:

Education

• High School Diploma or GED preferred.
  
  

Experience

• Minimum of 12 months of experience supporting individuals with intellectual and/or developmental disabilities preferred.
• Prior supervisory experience preferred.
  
  

Knowledge & Skills

• Ability to read, write, and understand the English language.
• Familiarity with using computers, tablets, and smartphones.
• Knowledge of applicable State and Federal regulations preferred.
• Ability to safely operate an agency vehicle to transport clients.
  
  

Licensure & Certifications

• Must be at least 18 years of age.
• Must maintain a valid California driver’s license, a safe driving record, and have a minimum of 2 years of licensed driving experience.
• Ability to obtain and maintain CPR/First Aid and Pro-Act certifications.
  
  

Health & Safety Requirements

• Must complete a pre-employment physical and provide a negative Tuberculosis (TB) screen, with annual updates thereafter.
  
  

Our Values

Innovation - We encourage creativity and innovation because we believe that by striving for more efficient and effective ways of doing things, we can achieve exceptional results. Our drive for success is shared by all. Our organization focuses on solutions and refuses to maintain the status quo. We challenge our team to be ahead of industry trends as we strive to lead and not follow.

Collaboration - We believe that working together collaboratively is the foundation of a culture that values teamwork, communication, and cooperation. This belief is central to every part of our business, both internally and externally, and strengthens our community.

Accountability - We take responsibility for our actions and for delivering on our commitments. We believe that by being transparent and accountable, we build trust and maintain the respect of our stakeholders.

Respect - We treat everyone with respect and dignity. We value inclusivity and believe that by upholding a culture of respect, we can foster a positive and supportive work environment. We treat others as we would want to be treated.

Empathy - We value empathy and understanding in all our interactions. We seek to understand the perspectives and needs of our colleagues, clients, and stakeholders to meet them with kindness and compassion.

Physical Requirements/Work Environment

This job operates in a residential home environment. While performing the duties of the job, the employee is regularly required to transfer clients. The employee is frequently required to stand, walk, and sit. The employee may frequently move to interact with fellow employees and/or clients. Additionally, the individual may be required to lift objects weighing up to 50 pounds. Specific abilities required by this job include utilizing wheelchairs, gait belts, Hoyer lifts, and buddy system lifting over 50 pounds.

Equal Opportunity Employer Statement

Home of Guiding Hands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.

About HGH

Home of Guiding Hands is a non-profit organization that was established in 1967 by a small group of dedicated and ambitious community members. The Mission of HGH is "to improve the lives of those we serve". We support children and adults in San Diego and Imperial Counties with intellectual and developmental disabilities, such as Down syndrome, epilepsy, autism, and cerebral palsy. We provide a full continuum of care including residential care in specialized group homes, independent living support, respite care, and adult foster home services. Additionally, we provide early childhood assessments and services, tailored day support, Life Planning workshops, county-wide transportation services, and on-site activities at our resource center.

To see all our available career opportunities please visit: https://www.guidinghands.org/careers/