Parking Customer Success Agent - Laredo International Airport at Reimagined Parking

Application Deadline: 2 January 2026

Department: Operations - Field(OPS001)

Location: R226-51_5210 Bob Bullock Lp

Compensation: $11.25 / hour

Description

Position: Customer Success Agent - Parking Operations
Location: Laredo International Airport
Shifts: 4pm - 1am - Must be available to work any day of the week.
Pay Rate: $11.25/hour

The Customer Success Agent serves as the first point of contact for customers, delivering exceptional service and support in a fast-paced environment. This role ensures customer satisfaction by resolving inquiries, maintaining accurate records, and acting as a brand ambassador while adhering to company policies and service standards.

Key Responsibilities

o Develop strong decision-making skills to manage back-to-back calls with accuracy, speed, and professionalism.
o Act as a courteous company representative while processing transactions, enforcing regulations, and communicating policies.
o Build rapport with customers to foster satisfaction and loyalty; address inquiries and complaints with empathy and clarity.
o Meet performance standards through call monitoring, recording, and quality assessments.
o Maintain high communication standards, including voice quality, grammar, tone, and proactive engagement.
o Ensure data integrity by gathering information, composing documents, and accurately inputting data.
o Respond to inbound emails, phone calls, and faxes within established Service Level Agreements (SLAs).
o Provide comprehensive support for parking customers, including account maintenance and branch/lot assistance.
o Update customer account information accurately and document all interactions.
o Utilize internal resources such as policy manuals and supervisor guidance to resolve issues.
o Complete required paperwork and maintain accurate records.
o Stay informed on workflow changes, policies, and product updates.
o Support and train new Customer Service Representatives as needed.
o Assist colleagues with troubleshooting client issues.
o Occasionally assist mobility-challenged customers by operating a golf cart.
o Perform other duties as assigned.



Skills, Knowledge and Expertise

SKILLS, KNOWLEDGE AND EXPERTISE:
· High school diploma or equivalent; associate degree preferred.
· 1+ years of customer service or call center experience.
· Strong communication skills (verbal and written).
· Ability to multitask and thrive in a fast-paced environment.
· Proficiency with technology and data entry systems.
· Exceptional attention to detail and problem-solving skills.
· Ability to work flexible schedules, including weekends or holidays if required.

REQUIREMENTS:
· Valid driver’s license (for golf cart assistance).

BACKGROUND CHECK REQUIREMENTS:
Standard Criminal Check + MVR

PHYSICAL DEMANDS:
· Ability to sit for extended periods while handling calls and data entry.
· Frequent use of hands for typing and handling documents.
· Ability to lift up to 20 lbs occasionally (e.g., moving office supplies or assisting customers).
· Ability to operate a golf cart safely when requested.
· Clear verbal communication and active listening skills required.

WORKING CONDITIONS:
· Primarily office or call center setting with frequent use of computers, phones, and other office equipment.
· Fast-paced environment with high call volume and strict service level goals.
· Occasional exposure to outdoor conditions when assisting mobility-challenged customers.




Benefits

Join our team and enjoy an outstanding benefits package, including:

Full Time Only
Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.

Part Time
401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.
Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.


United States - California applicants only:
The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.