Bilingual Call Center Agent- (English & Spanish) at Community Clinic NWA

Community Clinic is a patient-directed Community Health Center, which provides affordable primary health care and supportive services to our neighbors in Northwest Arkansas. Community Health Centers, also known as Federally Qualified Health Centers, is a Federal designation whereby community health needs are identified and are responded to appropriately.  We provide health care using a Patient-Centered Medical Home (PCMH) approach: the needs of the patient come first. Community Clinic recognizes that every employee plays a vital role.  We care.  You belong. 

 Job Summary

Community Clinic is seeking a Call Center Agent in Springdale, AR. The role is responsible for answering and routing incoming calls, scheduling patient appointments, and obtaining/confirming patient information. This job is full time, in-person, hourly, Monday through Friday with an excellent benefits package. Bilingual (Spanish/English) candidates preferred. This position is Full Time, in-person at our Springdale Admin location, and is scheduled Monday Friday 8:00 AM-5:00 PM

Key Responsibilities 

• Provides exceptional customer service during all exchanges with patients and other callers.


• Enters new patients into the electronic medical record (EMR) completely and accurately.


• Confirms or updates existing patient demographic information completely and accurately.


• Schedules medical patient appointments and routes dental patient appointment inquiries appropriately. 


• Ensures provider schedules are filled according to clinic guidelines. 


• Trouble shoots medical calls and routes accordingly. 

Qualifications

• High School diploma or equivalent is required.  


• Bilingual ability (Spanish/English is required.


• Some customer service or call center experience preferred


• Experience with electronic medical records is a plus

Why Join Community Clinic? 

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community! 


• Excellent Benefits Package including:
  
  
  
  • Health, Vision, Dental and Life Insurance
  
  
  • 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
  
  
  • Paid Time Off and 10 Annual Paid Holidays
  
  
  • Employee Discounts for Care