Customer Service Representative at Motion Recruitment
Date: 4 hours ago
City: Poway, CA
Contract type: Contractor
Seeking a Customer Service Representative for a contract to hire opportunity on site in Poway.
Contract Duration: 3 months +
Required Skills & Experience
Daily Responsibilities
Contract Duration: 3 months +
Required Skills & Experience
- Excellent communication and customer service skills are a must. Experience in distribution or manufacturing preferred.
- Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained.
- Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows.
- GED or high school diploma
Daily Responsibilities
- Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally.
- Respond to customer inquiries regarding products, provide quotes and handle order entry.
- Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met
- Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards.
- Start process for returns and exchanges, ensuring that the customer's needs are met, while maintaining standards and departmental metrics.
- Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.
- Coordinate with production team on the manufacturing floor to ensure customer deadlines are met.
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