IT Support Assistant at OrthoCincy

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Job Type

Full-time

Description

General Summary: Provide hardware and software user and desktop support including computer, phone, printing, and scanning support. Monitor and respond in a timely manner to helpdesk support requests.

Essential Job Functions

• Provide hardware and software desktop support, both in person and remotely for all locations.
• Provide customer service and answer questions to resolve issues for employees in person, via telephone and help desk tickets.
• Perform desktop/laptop imaging.
• Perform other duties that may be necessary.
  
  

Requirements

Education/Experience: Associates Degree in Information Systems or related field.

Other Requirements: Schedules will change as department needs change. Travel as needed.

Knowledge

Performance Requirements:

• Knowledge of operating systems, word processing, database applications, spreadsheet applications, e-mail applications, and diagnostic utilities.
• Knowledge of troubleshooting and operating computer equipment, servers, switches, and networks.
• Knowledge of customer service related concepts. Knowledge of HIPAA and OSHA regulations.
  
  

Skills

• Skill in organizing tasks.
• Skill in using customer service skills.
• Skill in problem solving.
• Excellent adaptability skills.
  
  

Abilities

• Ability to communicate effectively in user friendly terms both orally and in writing.
• Ability to be a team player with effective interpersonal skills.
• Ability to solve problems and work independently.