Systems Administrator at St. Francis-Emory Healthcare

Description

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

• The Systems Administrator is responsible for managing local area networks, remote communications, servers, personal computers, and system performance. This position provides technical support to end users, manages system connectivity with internal and vendor platforms, oversees security and backup operations, and participates in on-call rotations. The Systems Administrator also supports communication systems including Cisco Unified Call Manager and VOIP technologies.
  
  

Essential Functions

• Installs, configures, and supports servers, desktop operating systems, and endpoint devices
• Administers local and remote networks, ensuring availability, connectivity, and performance optimization
• Supports Active Directory account management, password resets, and group assignments
• Manages user support requests, documenting issues and resolutions in a ticketing system
• Troubleshoots network, hardware, printer, and software issues; escalates when necessary
• Ensures compliance with security policies including antivirus, security patching, and system backups
• Maintains and monitors system logs, backup operations, and virus definitions
• Provides desktop support, minor hardware repair, and user training as needed
• Configures and supports mobile devices and email systems
• Participates in IT help desk functions and on-call support rotation
• Maintains documentation for systems architecture, configurations, and standard operating procedures
• Collaborates with the IT team on projects and continuous improvement efforts
• Maintains a clean and organized work area and demonstrates safe working practices
  
  

Knowledge/Skills/Abilities/Expectations

• Strong understanding of LAN/WAN networking, IP protocols, and system troubleshooting
• Proficiency with Microsoft Windows, Office, and enterprise email systems
• Ability to prioritize tasks and work independently in a high-pressure environment
• Excellent communication, customer service, and documentation skills
• Familiarity with IT security standards and best practices
  
  

Qualifications

Education

• High school diploma or equivalent required
• Associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred
  
  

Licenses/Certifications

• Industry certifications (e.g., CompTIA Network+, Microsoft, Cisco) preferred but not required
  
  

Experience

• Minimum of 1–3 years of experience in systems administration, networking, or IT support required
• Experience with Cisco VOIP, Active Directory, and Windows server environments preferred