Data Center Technician at JLL

Facility Technician Evening shift (3:00 p.m. – 11:00 p.m.)

Job Description

Overall Objective:

The Facility Technician will be able to perform technical activities in a complex computer environment that requires 24x7, continuous shift coverage. Under this job description, the core competencies will be identical for all operators regardless of day / night or weekend shifts. There are some additional tasks that are primarily performed on one shift vs. another. However, every Operator is required to be proficient in all Data Center procedures. The person will operate and monitor a variety of critical information systems and computer peripheral equipment to assist in the provision of uninterrupted Information technology and to obtain the highest possible level of patient care in the health care Industry.

Function Summary:

Day to day is performed under general supervision with a wide degree of creativity and latitude for the use of independent judgment and decision-making (within the guidelines of Data Center procedures and policies). Employee should have extensive knowledge and background experience to perform a wide variety of complicated tasks, ranging from systemic monitoring hands on physical activities; this will include the monitoring of total systems operational performance to ensure a high systemic availability rate. Data Center Operators normal proficiency will be to provide systemic environmental availability with or without direct supervision. The staff members will provide assistance to 3rd Party NTTDATA Server Administrators and system analysts in trouble shooting and diagnosing problems. The employee’s skillsets will include intermediate understanding of Data Center Facility equipment, with the ability to provide onsite hands on support at the direction of management.

Facility Technician Summary:

• Facility Technician need to perform all defined multi-tasking requirements and exercise latitude of good judgment.
• Facility Technician are to execute sound judgment for decision making during problematic situations.
• Facility Technician should display professional and effective communication skills when addressing technical issues with co-workers, Supervisors or when escalating problems to Management.
• Facility Technician are to demonstrate extensive troubleshooting skills during problem determination and resolution scenarios.
• Facility Technician will be tasked to perform in a lead operator role in the absence of a supervisor and will be expected to perform in such a capacity to ensure the day to day requirements are achieved.
• Provide training and guidance to junior Facility Technician operators as needed for optimal shift knowledge base proficiency.
• Exhibit a positive work attitude in order to facilitate a cohesive work environment.
• Facility Technician are expected to be proficient in all of the above competencies in addition to enforcing Data Center security policies and practices. Facility Technician at all levels will typically report to a Shift Supervisor on duty, however, on occasion, Level 3 operators will be tasked to perform in a Supervisory role as required.
  
  

Facility Technician must exhibit proficiency in these areas:

Core Responsibilities and Compentencies

Employee will need to demonstrate knowledge and demonstrate capabilities in all areas of Data Center Operations including but not limited to the following:

• Capable of managing all system problems within the Data Center. Research, resolve and escalate all incidents while properly communicate scope of problem or incident to supervisors and management and also support staff.
• Must be able to handle multiple tasks and assignments effectively and efficiently.
• Communicate effectively with co-workers
• Must be able to make independent judgment and decisions in abnormal situations when necessary. If help is required then a supervisor or manager should be contacted for assistance.
• Assist the Manager in demonstrating high-level of awareness over the entire Data Center Operations and facility.
• Each Facility Technician member should be participating in a shift turnover at the beginning of their shift.
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• Each Facility Technician member is required to check their emails first thing in the morning and throughout their shift for any information or notices that might pertain to the area or their job. Check both JLL email and Montefiore email.
• Each Facility Technician member is required to check their emails first thing in the morning and throughout their shift for any information or notices that might pertain to the area or their job. Check both JLL email and Montefiore email.
• Each Facility Technician member is required to check their emails first thing in the morning and throughout their shift for any information or notices that might pertain to the area or their job. Check both JLL email and Montefiore email.
  
  

Core Responsibilities and Compentencies

• Each Facility Technician member is required to provide Operator to cabinet service for all of our hosted clients in a timely manner. This could encompass anything from reseeding a cable to rebooting a server. All other actions outside of normal hands on activities, required will need to be escalated to Deployment services group. These Operator to Cabinet actions must be performed within the established SLA documented guidelines in order to offset a possible financial impact.
• Each Facility Technician is required to record each hour the Power Usage Effectiveness (PUE) statistics for all 3 of our sites, Yonkers, Moses, Orangeburg into an excel spreadsheet.
• Each Facility Technician should be able to perform a walkthrough of the Data Center by inspecting and searching for any abnormal conditions in the Data Center such as lighting being out, a floor tile not sitting right, a stain on the ceiling tile, any alarms and any of the A/C units or PDU’s. Any alarms from any of the UPS units, checking the batteries for leaks on the pads below. Making sure all doors are closed and secure where needed.
• Each Facility Technician is required to monitor the facility environmental via Sitescan for all 3 sites (Yonkers, Moses, Orangeburg) If an alarm goes off the operator will need to troubleshoot the alarm and be able to open a service desk ticket and alert and escalate to whomever is needed to be notified of the issue.
• Each Facility Technician is responsible for opening Service Desk tickets for any break fixes that are needed to be done in the Data Center. They will also be asked to open Service Desk requests for access by a supervisor or manager.
• Each Facility Technician `is responsible for answering the phones in the Operations room and working with the person on the phone to help them with their request, issue or escalation needs.
  
  

Core Responsibilities and Competencies

• Each Facility Technician member is responsible for keeping track of the on-site vendors and Monte staff that is on site in the Data Center. All should be aware of what they are doing and why they are here in case you are asked by any senior manager that may come in to enquire.
• Each Facility Technician member could be required to go to Orangeburg site at any time to assist with operations for anything that is needed to be done.
• Each Facility Technician member is required to keep the Data Center clean at all times and also the loading dock.
• Each Facility Technician member is required to be able to communicate effectively with manager, co-workers.
• Each Facility Technician member is required to do any other duties that a manager or supervisor ask them to do in regard to the Data Center and supporting the environment.
  
  

Demonstrated Leadership abilities:

• Each Facility Technician must be open to change and willing to accept constructive feedback from Senior Management staff.
• Each Facility Technician is encouraged and have the ability to bring suggestions and new ideas to Manager and Senior Managers and obtain mutually agreed objectives,
• Each Facility Technician must be responsible and accountable and be prepared to act independently in any given situation.
• Each Facility Technician must treat and respect others and their property with integrity and respect.
• Each Facility Technician must ensure that there is consistency in following department rules, company policies and procedures.
• Each Facility Technician must be service oriented in maintaining productivity standards, thoroughness in work and ability to meet deadlines.
• Each Facility Technician must be able to collaborate with co-workers, build team and help to promote a professional environment to work in.
• Each Facility Technician must be flexible and maintain a positive attitude,and be dependable and reliable.
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