Application Support Specialist at Green Peak Staffing Solutions

Applications Support Specialist

Contract-to-Hire, Onsite in Westchester County, NY

We value the time and privacy of every candidate who applies. To make sure real people don't get lost in the process, we use a structured hiring process that helps qualified applicants receive the attention they deserve. This includes several steps, with an in-person, skill-based interview as the final stage.

Summary

A community-focused organization is seeking an Applications Support Specialist to provide day-to-day support, training, reporting help, and light configuration across several operational and clinical software platforms. This role supports end users, assists with system improvements, and ensures applications are used effectively. Initial onsite presence is required; hybrid may be considered after onboarding.

Key Responsibilities

• Provide Tier 1 and 2 support for application issues, access updates, and workflow questions.
• Coordinate with internal teams or vendors for advanced troubleshooting.
• Assist with configuration changes, updates, and software testing.
• Run reports, support data extracts, and check data for accuracy.
• Create user guides and deliver basic training sessions.
• Participate in small enhancement projects and help optimize user workflows.
• Join a rotating on-call schedule as needed.
  
  
  

Required Experience

• 3+ years in application support or similar IT role.
• Experience supporting commonly used EMR/EHR systems in healthcare or social services.
• Strong analytical and troubleshooting skills.
• Proficiency with Microsoft 365, particularly Excel.
• Strong communication skills and comfort working with non-technical users.