Rooms Division Manager at StepStone Hospitality

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Description

The beautiful and historic Renaissance Des Moines Savery Hotel is currently seeking a dynamic and experienced Rooms Division Manager at our StepStone Hospitality managed hotel. We are looking for a motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences. This role requires outstanding organizational and communication skills, a proven ability to multitask and a commitment to excellence in hospitality.

• Maintain standards of quality guest service.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
• Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
• Maintains proper supervision over all aspects of front office operations up to but not limited to front desk, PBX, shuttle drivers, & security.
• Oversees all problem resolution matters in the absence of GM & Director of Rooms.
• Increase the level of guest satisfaction by delivering an exceptional product through employee development.
• Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software.
  
  

Requirements

• Must have previous supervisory experience; hospitality experience preferred
• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.
• Must have exceptional mathematical and computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• Ability to timely obtain any required licenses or certificates.
• CPR training required; first aid training preferred.
• Additional language ability preferred.
• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.
  
  

Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers - EOE/M/F/D/V