Call Center Supervisor at Renewal by Andersen of Washington

Job Type

Full-time

Description

Company Overview

Renewal by Andersen is the full-service window replacement division of 115-year-old Andersen Corporation, the most trusted family of window brands in America. We are the most awarded brand in the J.D. Power Windows and Patio Doors Satisfaction Study for the last 5 years. Our commitment to excellence has also led to us being named one of the Best Employers for Women in 2023 by Forbes and one of America's Greatest Workplaces in 2023 by Newsweek. We are consistently hiring and growing due to expanding territories and are looking for like-minded individuals to join our organization.

Position Summary

Our Inside Sales Center in Renton is growing, and we are adding another Call Center Supervisor to our leadership team. This position plays a pivotal role in leading our agents to success in lead conversion, appointment scheduling, and overall performance. We are looking for a motivated leader who can prioritize tasks, manage projects, and foster a high-performance culture in a fast-paced environment.

Key Responsibilities

• Team Leadership: Lead, coach, and mentor Inside Sales teams to meet and exceed performance goals.
• Development: Provide ongoing training and development for current agents to ensure continuous improvement.
• Strategy & Analysis: Proactively analyze metrics to adjust strategies and achieve performance targets.
• Operations Management: Ensure effective appointment scheduling, territory allocation, and smooth lead flow by working with fellow departments.
• Quality Assurance: Monitor calls for quality assurance and handle escalated calls as needed.
• Recruitment: Assist in the recruitment and onboarding efforts for new team members.
• Culture Building: Foster a high-performance, team-oriented culture that delights both internal and external customers.
• Collaboration: Participate in cross-departmental initiatives and projects as directed by the ISC Manager or Marketing Director.
  
  

Qualifications

• Experience: 2+ years of call center or customer service supervisor experience is required. Previous Inside Sales experience is highly preferred.
• Technical Skills: Must be proficient in Microsoft Office.
• Communication: Excellent written and verbal communication skills are essential.
• Soft Skills: Strong problem-solving skills, detail-oriented, and the ability to multi-task and operate efficiently in a busy environment.
• Leadership: Excellent training and coaching skills with a proven ability to lead and prioritize effectively.
• Work Ethic: Highly motivated with a positive attitude and strong work ethic.
  
  

Work Environment & Schedule

• Location: This is an in-person position based in our Renton office.
• Schedule: Must be able to work evenings and weekends to support business needs.
  
  

Compensation & Benefits

• Eligible for monthly bonus.
• Comprehensive Medical, Dental, and Vision insurance.
• 401K with employer match.
• Paid time off and paid holidays.
  
  

Learn More About Our Team

• Inside Sales Center Overview: Watch Video
• Call Center Agent Role: Watch Video
• Appointment Confirmations Role: Watch Video
  
  

#MARKETING

Salary Description

$32-$35 hourly DOE plus bonus