Payments Product Analyst at Fidelity Bank

Who We Are: Founded in 1902, we have grown to meet the expanding financial needs of the communities we serve. Recognized both regionally and nationally for our exceptional client experience, we are an industry leader—embracing technology and continuously adding new products to best serve our clients.

Why Work at Fidelity? For over a decade, Fidelity Bank has been ranked among the area’s top banks by local and national publications. We've also been recognized as one of the best places to work. A core part of our vision is to be the best bank for the community. In 2024, our bankers contributed more than 4,100 hours of volunteer service and helped donate over $1.6 million to nonprofit organizations across our markets. We're looking to hire top talent to join us in serving our community partners.

Job Description

The Payments Product Analyst is responsible for supporting the development, enhancement, and management of Fidelity Bank’s payment products and services, ensuring they meet customer needs and align with strategic objectives. This role involves analyzing market trends, customer behavior, and performance data to identify opportunities for improvement, assisting with product implementation, and coordinating with internal teams and external partners to deliver seamless payment solutions. The analyst also ensures compliance with regulatory requirements, monitors risk, and provides reporting and insights to drive product innovation and operational efficiency.