Enterprise Quality Control Processor at LERETA, LLC

Job Details

Description

The Enterprise Quality Control Processor (EQCP) performs standardized quality control review on key services, processes, and functions to ensure compliance with LERETA’s requirements and customer Service Level Agreements (SLA). The position provides timely and accurate quality control reviews and reports to the tax teams, division management, and customers.

Quality Control

• Tracks and ensures that portions of each department’s processes are reviewed by auditors in a timely manner in accordance with LERETA’s requirements as well as the customer’s quality requirements
• Processes include various tasks such as: disbursements, refunds / returned checks, mismatched tax line / temporary tax lines, miscellaneous exceptions, parcel searches and lien tax line data which are also processed by all teams
• Applies the appropriate procedures to ensure compliance with departmental and customer contractual requirements
• Facilitates timely exchange of information, accurately prepares and distributes reports to appropriate management / departments
• Communicates status of assignments and makes recommendations for improving the department’s performance to the appropriate supervisor or manager
  
  

This position will perform other duties as assigned based on the needs of the department.

Required Education & Experience

• High School Diploma or Equivalent
• Basic Microsoft Office Access, Excel, Outlook, PowerPoint and Word skills
• Type 35+ wpm
• Ability to operate 10-key by touch with accuracy
• Minimum of 2-years’ experience working with tax service, outsourcing / central services and/or loan servicing, specifically relating to real estate tax processing
• Hands-on experience with auditing and/or quality control processes
• Advanced experience with processing bills, tasks, manual disbursements, returned/refund checks, miscellaneous exceptions and searching of parcels and lien information
  
  

Salary Range: $16.96 - $20.00