Director of Inside Sales (Director of Call Center) at Renewal by Andersen of Washington

Description

Location: Meridian, ID

Classification: Full-Time | Exempt (40 Hours Per Week Minimum)

Reports to: Senior Marketing & Sales Director

Why Renewal by Andersen

Renewal by Andersen was named one of the best employers for women in 2023 by Forbes, and one of America's greatest workplaces in 2023 by Newsweek. We're consistently growing and looking for new talent to add to our already amazing team so we can grow together.

At Renewal by Andersen, we build careers—not stopgaps. Our leaders thrive in a collaborative, supportive environment grounded in accountability, transparency, and continuous improvement.

About The Role

Renewal by Andersen is seeking a Director of Inside Sales to lead and scale our high-performance Inside Sales Center (ISC). This senior leadership role is accountable for building a predictable, scalable, and disciplined appointment-setting operation that delivers consistent results.

This role owns outcomes—not activities. You will lead through managers, translate company goals into operating standards, and build the systems and controls required to sustain performance at scale.

What You’ll Own

• Own Inside Sales performance as a business function with measurable, repeatable outcomes
• Translate company goals into KPIs, operating standards, and leader expectations
• Proactively identify performance risk using leading indicators and trends
• Build and enforce standardized operating playbooks
• Lead, coach, and develop managers and supervisors
• Ensure leaders manage through data and performance reporting
• Deliver a consistent, homeowner-centric customer experience
  
  

What Success Looks Like

• 70%+ appointment calendar capacity
• >90% demo rate with no more than 35% cancellation
• Hours per Demo (HPD) of 2.0 or less
• Set rate of 35% or greater
• Predictable, leader-led execution
  
  

The Experience You Bring

• Director-level leadership experience in inside sales or call center environments
• Experience leading managers and supervisors
• Proven ability to build scalable systems and processes
• Strong analytical and data-driven leadership approach
• Preferred experience in home services or high-ticket sales environments
  
  

What We Offer

• Medical, dental and vision insurance
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Disability Insurance
• Identity Theft Protection
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• 401K
• PTO / Sick Time
• 8 Paid Holidays plus 1 Flex Holiday
• Discount on our windows and doors
• Employee discounts on travel, apparel, electronics, restaurants and more!
  
  

If you’re a disciplined, people-first leader who thrives on building scalable systems and driving results through others, we’d love to hear from you—apply today and help shape the future of our Inside Sales organization.

#MARKETING

#LA-RBA

Salary Description

$125,000/year