Collections Analyst at Soni

The Collections Analyst is responsible for managing and optimizing the accounts receivable (A/R) process for a fast-paced transportation and logistics operation. This role ensures timely collection of payments, accurate resolution of billing issues, and strong customer communication to support overall cash-flow health. The ideal candidate is detail-oriented, analytical, and comfortable working with high transaction volumes and complex freight billing.

Key Responsibilities

Accounts Receivable & Collections

• Monitor aging reports and proactively follow up on outstanding freight invoices.
• Contact customers via phone, email, and portals to secure payment and resolve past-due accounts.
• Maintain a target DSO (Days Sales Outstanding) and contribute to cash-flow improvement.
• Document all collection activities in the company’s A/R or TMS system.

Billing & Dispute Resolution

• Research and resolve billing discrepancies such as rate issues, incorrect documentation, POD (proof of delivery) requests, detention/layover charges, or accessorial discrepancies.
• Collaborate with billing, customer service, and operations teams to correct invoice issues.
• Escalate chronic or complex disputes to management with recommended action steps.

Customer Communication & Relationship Management

• Serve as a primary point of contact for A/R inquiries from shippers, brokers, and carriers.
• Build professional relationships to encourage timely payments and reduce disputes.
• Educate customers on billing processes, required documentation, and payment options.

Reporting & Analysis

• Prepare weekly and monthly collection status reports, aging summaries, and cash-flow forecasts.
• Identify trends in late payments, recurring disputes, or customer performance issues.
• Recommend process improvements to enhance billing accuracy and reduce write-offs.

Compliance & Documentation

• Ensure all documentation (BOLs, PODs, rate confirmations, accessorial forms) is properly maintained.
• Adhere to company credit policies and transportation industry regulations.

Qualifications

Education & Experience

• Associate’s or Bachelor’s degree in Business, Finance, Accounting, Supply Chain, or related field (preferred).
• 1–3 years of collections or A/R experience, ideally in transportation, freight brokerage, or logistics.

Skills & Competencies

• Strong knowledge of transportation billing (BOL, POD, accessorials, tariffs, fuel surcharge, etc.).
• Proficiency with TMS, accounting software, and Microsoft Excel.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage high-volume transactions and multitask in a deadline-driven environment.
• Strong attention to detail and a high degree of accuracy.

Work Environment

• Fast-paced setting involving cross-functional communication with dispatch, billing, customer service, brokers, and customers.
• Hybrid or on-site depending on company policy.

Compensation: $49,000 to $52,000 annually

Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.