Clinical Quality Program Manager at Mass General Brigham

Site: Mass General Brigham Health Plan Holding Company, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for overseeing and improving clinical performance metrics and ensuring compliance with healthcare regulations and accreditation standards. Collaborates with clinical teams to develop strategies for improving patient care outcomes and ensures that clinical operations align with regulatory and quality requirements.

Essential Functions

• Monitor and analyze clinical performance data to identify areas for improvement in patient care and outcomes.
• Ensure compliance with all regulatory, accreditation, and quality standards across clinical operations.
• Collaborate with clinical staff to implement performance improvement initiatives and ensure best practices in patient care.
• Develop and maintain clinical performance dashboards and reports to track key metrics.
• Coordinate with quality, compliance, and risk management teams to ensure alignment with organizational goals.
• Provide training and education to clinical teams on performance improvement, regulatory compliance, and accreditation standards.
• Conduct audits and assessments of clinical processes to ensure continuous quality improvement.
• Work with leadership to set performance goals and develop action plans to achieve them.
  
  

Qualifications

Education

• Bachelor's Degree required; work experience can be substituted in lieu of a degree
  
  

License/Certification

• Registered Nurse (RN) license highly preferred
  
  

Experience

• At least 3-5 years of experience in clinical performance management, compliance, or quality improvement required
  
  

Knowledge, Skills, And Abilities

• Knowledge of healthcare regulations, accreditation standards (e.g., Joint Commission), and clinical performance metrics.
• Strong analytical skills with the ability to interpret clinical data and identify improvement opportunities.
• Excellent communication and collaboration skills to work effectively with clinical teams and leadership.
• Detail-oriented with a strong understanding of healthcare regulations and accreditation standards.
• Proficiency in performance management software and tools for tracking clinical outcomes.
• Ability to lead performance improvement projects and implement evidence-based practices.
  
  

Additional Job Details (if Applicable)

Working Conditions

• This is a remote role that can be done from most US states
  
  

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$78,000.00 - $113,453.60/Annual

Grade

7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.