Training Shift Lead at Amy's Kitchen

ESSENTIAL DUTIES AND RESPONSIBILITIES may include the following. Other duties may be assigned.

Stakeholder Management - Maintains effective communication, effectively manages stakeholders, and ensures plant training needs and concerns are addressed.

· Addresses complaints and resolves problems timely with team and stakeholders for their shift.

· Actively keep the Training Manager in the loop on any issues being raised and addressed by Trainers & Lead

· Proactively bring up training issues and work to resolve issues with Training leadership and within depts.

· Participate in Monthly Dept Check-ins with each department

· Attend Food Safety Meeting identifying change events that impact training.

· Report out on all relevant Training Metrics

· Lead and participate in Root Cause Analyses, calling out what needs to be updated in training materials.

· Attend other dept huddles to hear what is going on (1x per week)

Team Management - Manages shift performance, provides direction and coaching to team, effectively communicates with team and Manager.

· Leads daily shift huddles - 5 min - plan for the day

· Ensures updated data is posted on Tier Boards daily

· Clearly and confidently presents at Training Tier Board daily

· Plans, assigns, coordinates and directs work for their shift

· Provides timely feedback to trainers as needed, coaching as needed

· Communicates daily with Training Manager, keeping Manager informed and escalating issues

· Provides Shift Handoff from 1 shift to the next

· Checks in with Supervisors regularly to ensure they have what they need from the training team.

· Engage, instruct, and coach Training Specialists

· Ensures smooth start-up/end of shift,

· Audits how work is being performed by Training Specialists

· Cover overall plant training issues that come up in shift.

· Ensure Trainers are completing weekly/monthly training requirements

· Works with team to complete needed dept specific training based on learning plans

· Works with team to capture changes to new products, new processes, new machines, new tools, and food/workplace safety changes to training materials are         updated or new materials are added.

· Ensure trainers use Coach to Log Huddle Topics

· Participates in Training Specialists interviews and selection

· Trains new team members

Programs:

New Hire Onboarding/ Buddy Program

· Track Progress and proficiency of temps and employees-in-training

· Plans NH Orientation including how many people we are expecting and if Eng & Spanish is needed (creating rotation so that all trainers gain experience doing it)

· Works with Scheduler to maintain skills in SAM and plan new hire release date from training

· Assigns all new employees to a trainer who will be doing a daily verbal check-in with new hire

· Ensure completion of New Hire requirements (NH Learning Plan, NH Scorecard, etc.)

· Works with team to assign and evaluate buddies in each department

· Ensures Buddy Pay is tracked and tracker is up to date by the end of each month.

Program/Project Support

· Ensure there is a plan to complete the required compliance training each month.

· Ensures all aspects of the LOTO Program are met for their shift.

· Ensures all aspects of the PIT Program are met for their shift.

· Escalate to Training Manager when they hear of machine/process changes

· Supports new/needed updates to training materials

· Support Gallup completion for shift

Communication:

· Communicates with Training Manager daily to: understand training goals (short & long term)

· Progress and proficiency of temps and employees-in-training. Ensure that they are scheduled appropriately according to their additional training needs.

· Report back on training team issues and any other issues coming up during their shift

· Elevates issues that come up during shift

· Communicates with department Managers and leads 

· Progress and proficiency of temps and employees-in-training

· Check in with Leads and Supervisors to understand if their training needs are being met.

· Report any food quality, food safety or workplace safety issues immediately to department management and ensure the Training Manager is aware.

 

Competencies for this role:

Communication Skills (Interpersonal savvy, presentation skills, written communication, motivating others, conflict management, comfort around higher management)

· Problem Solving and Critical Thinking (Strategic agility, decision quality, data gathering and analysis)

· Drive to Succeed (Action oriented, perseverance, dealing with ambiguity)

· Customer Focus (Working with Stakeholders ensuring the team is providing what is needed to the plant)

· Business Acumen (Understanding of the fundamental aspects of our plants)

· Learning Agility (Ability to learn and apply new concepts and information in a fast-paced environment)

· Program Management (Organizing, planning, time management, process management)

· Technical Savvy (Comfort working with and around new technologies)

It is the responsibility of all employees to uphold the mission of the Amy’s Food Safety and Quality Policy. This includes following all Workplace Safety, Food Safety and Sustainability programs and participating in all required training.

FLEXIBILITY

If needed, work outside of shift and/or times to continuously support the training needs in the plant.

SUPERVISORY RESPONSIBILITIES

Manages team, shift performance, provides direction, manages stakeholders, communicates with and escalates to Training Manager for support.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION

· High school education; or equivalent combination of education and experience

EXPERIENCE

· 3 - 5 years’ experience working in food manufacturing.

· Experience in training employees on-the-job.

· Experience in facilitating classroom training.

· Experience leading a team

· Experience with public speaking

SKILLS

· Knowledgeable on all aspects of Food Safety and Workplace Safety

· Knowledgeable on Products, Procedures and Processes at Amy’s Kitchen.

· Knowledge of training audit requirements.

· Microsoft Office: Outlook, Excel, Word and PowerPoint

· Alchemy LMS tools: Creator, Manager, Player, and Coach.

· Strong communication skills

· Detail oriented and highly organized

· Positive and professional attitude

· Interpersonal skills to motivate and coach employees to be their best and to achieve department goals.

· Demonstrated ability to support and listen to stakeholders and team members.

· Willingness to learn and grow within a teaching and coaching role.

· Ability to prepare and give presentations

LANGUAGE SKILLS

· Able to communicate effectively (written & spoken) in English/Spanish.

· Ability to effectively speak in front of employees and at tier boards

READING AND WRITING

· Ability to read policies, procedures and work instructions

· Ability to complete forms and paperwork

MATHEMATICAL SKILLS

 Ability to complete manufacturing floor paperwork.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to stand; walk; will need full use of their arms/hands; occasionally required to reach with hands and arms.

WORK ENVIRONMENT

While performing the duties of this job, the employee is frequently exposed to the plant floor where there is machinery, moderate to high noise levels, and constantly changing conditions. This person will spend some time at a desk and is also walking throughout the plant throughout their shift.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.