Clinical Programs Manager at Rise Recovery

Description

The Clinical Program Manager is responsible for the day-to-day administration, coordination, and supervision of the organization’s substance use IOP programming and screening and intake department. This role ensures that clinical operations are compliant, trauma-informed, person-centered, and aligned with HHSC/DSHS standards. The Program Manager supports staff scheduling, service delivery monitoring, documentation compliance, group facilitation coordination, and ensures compliance with internal and external regulations and procedures. This position will also provide direct client services when needed. This position serves as the operational lead for both the Screening and Intake and IOP team and a liaison between clinical leadership and frontline staff.

The Clinical Program Manager must actively support and demonstrate behavior consistent with Rise Recovery core values – Community, Outstanding Service, Relationship, and Empowerment – while providing enthusiastic, professional and courteous service to all who walk through our doors.

Clinical Operations

• Manage day-to-day operations of the IOP program, including group schedules, intakes, discharges, and session coverage.
• Coordinate counselor assignments, peer involvement, and group facilitation to ensure seamless delivery of services.
• Monitor service delivery across in-person and telehealth platforms, resolving logistical or staffing gaps in real time.
• Support staff in managing caseloads and transitions between levels of care (e.g., inpatient, outpatient, or MAT).
• Collaborate with administrative and clinical teams to maintain program readiness and responsiveness.
  
  

Clinical Compliance

• Monitor documentation for intake assessments, treatment plans, progress notes, and discharge summaries.
• Conduct regular chart reviews to ensure Medicaid, HHSC, DSHS, and internal standards are met.
• Train and support staff in proper documentation practices and provide feedback to correct deficiencies.
• Partner with the Director of Clinical Services on internal audit preparation and corrective action plans.
• Maintain familiarity with all applicable regulations, Medicaid billing requirements, and HIPAA guidelines.
  
  

Client Engagement & Program Outcomes

• Track attendance, engagement, and retention metrics for all IOP clients.
• Work with staff to address barriers to attendance and develop re-engagement strategies.
• Ensure outcome measures are tracked consistently used to guide service adjustments.
• Coordinate care planning and discharge processes to support smooth transitions and successful recovery outcomes.
• Collaborate with the QA or data teams to analyze trends and improve overall service effectiveness.
  
  

Requirements

Required

• Current licensure in Texas as an LPC, LMSW, or other QMHP.
• Minimum 2 years of experience in direct service within SUD treatment or IOP services
• Minimum 1 year of program coordination or supervisory experience
• Strong knowledge of HHSC and DSHS standards for SUD treatment, Medicaid billing, and electronic health record systems
• Excellent time management, organizational, and communication skills
  
  

Preferred

• Bilingual in English and Spanish
• Experience with trauma-informed care and adolescent-specific programming
• Familiarity with Joint Commission accreditation standards