Chief Information Officer at CFS

Chief Information Officer (CIO)

Location: Grand Rapids, MI

Compensation: $200,000–$250,000

Incentives: Profit sharing, discretionary year-end bonus, etc.

Benefits: Unlimited PTO, retirement program, comprehensive health coverage, additional employee discounts.

About The Role

A well-established professional services organization is seeking a Chief Information Officer (CIO) to lead and modernize its technology function. Reporting to senior operations and executive leadership, the CIO will oversee IT operations for approximately 450 employees across several locations. This role requires a strategic, service-oriented technology leader capable of transitioning IT from a reactive support function to a proactive business partner.

Key Responsibilities Of The CIO

• Strategic Technology Leadership
• Develop and execute a multi-year technology roadmap aligned with organizational goals.
• Oversee IT security, infrastructure, applications, and service delivery.
• Manage and allocate a multi-million-dollar IT budget.
• People & Team Leadership
• Lead and develop a 15+ person IT team, including multiple managers, across distributed locations.
• Foster a collaborative, accountable culture with a strong emphasis on service excellence.
• Establish and mature a consistent, scalable Help Desk model and support processes.
• Project & Change Management
• Prioritize and oversee major technology initiatives with clear ownership and measurable outcomes.
• Lead data migration efforts from homegrown systems by defining data flows and establishing a consistent source of truth.
• Improve systems integration and overall technology alignment across the organization.
• User Experience & Virtual Collaboration
• Deliver a concierge or “white glove” approach to end-user support.
• Address performance and reliability issues with virtual meeting and phone platforms.
• Oversee conference room technology upgrades and connectivity improvements.
• Streamline VPN access and permission management as systems evolve.
  

Preferred Experience Of The CIO

• Bachelor’s degree in Information Technology or related field preferred.
• Senior IT leadership experience within a professional services environment; legal or similar highly regulated industries preferred.
• Background leading technology in a mid-sized, multi-location organization.
• Proven ability to lead remote and distributed teams.
• Strong project prioritization, stakeholder communication, and change management skills.
• Service-oriented mindset with a focus on responsiveness and reliability.
• Willingness to be available outside normal business hours for critical IT incidents.
• People-focused, dependable, and collaborative.
• Comfortable operating in a high-visibility executive role.
• Resilient, pragmatic, and able to manage competing priorities with professionalism.
  
  

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