CPAP Program Manager at VGM Group, Inc.

VGM Fulfillment is a national leader in CPAP machine and resupply order fulfillment. As an employee-owned company, every person at VGM has a personal stake in seeing business succeed. We do this by taking responsibility from our customers for the key operations of order fulfillment: picking, packing, shipping, and inventory management. Our network of fulfillment centers is strategically located throughout the United States providing coverage to all 50 states. This role needs to be present onsite daily at our warehouse location in Waterloo, IA.

Position Summary: 

The CPAP Program Manager within VGM Fulfillment is responsible for developing and overseeing the CPAP program across all distribution centers and remote teams, ensuring employees have the tools and processes needed to deliver exceptional service. This role emphasizes collaboration with internal departments, including operations, quality, safety, and customer service, while providing direct leadership to the machine pressure setting, refurbishment, repair, and asset recovery teams.

Reporting to:  VP of Operations

Working Location:  On-site in Waterloo, Iowa daily

Work Hours Classification:  Full-time, Monday-Friday, 8am-5pm CST with additional hours as needed

Position Responsibilities

• Manage CPAP program operations and achieve departmental goals and KPIs as set by leadership
• Provide team leadership to CPAP Program staff (on-site and remote) through training, guidance, mentoring, development, performance management, regular communication, annual reviews, and more
• Ensure CPAP machines are delivered efficiently, safely, cost-effectively, and in full regulatory compliance
• Responsible for the oversight of handling incoming requests from vendors, patients and customers
• Partner with implementation team to standardize the machine setting process
• Assist with the development, implementation, and management of CPAP program processes, workflows, and best practices
• Define and streamline all departments within scope, ensuring effectiveness and efficiency in team operations, communication, and performance
• Follow strict HIPPA confidentially guidelines
• Oversee implementation of health and safety initiatives, practices and behaviors
• Ensure the safety of all personnel, equipment, and property; auditing inspections and safety investigations as required and taking corrective action when needed, and completing all necessary documentation
• Maintain compliance, safety, security, and quality standards by ensuring strict adherence to company policies and procedures
• Maintain a clear and organized work environment by ensuring all work areas are kept tidy and free of hazards by regularly cleaning and organizing tools, equipment, and materials. 
• Embody the VGM Power of One Principles
• Complete other projects and perform other duties as assigned
  
  

Position Qualifications

• 5+ years of experience and proven success leading a team is required, preferably with a mix of on-site and remote employees
• Experience working with CPAP machines and pressure settings
• Experience with Microsoft D365
• Licensed professional (RN/RT) preferred but not required. Maintain license and accreditation requirements needed for the position
• Proven ability to routinely adapt to change, provide exemplary customer service skills, and demonstrate excellent verbal and written communication skills
• Attention to detail and follow through on commitments
• Work cooperatively in a team environment to achieve business goals and growth opportunities
• Be available to come in early and stay late as needed to provide adequate support to the business
  
  

Physical Requirements

• Ability to lift upto 15lbsat times
• Ability to stand and walk throughout the facility75% of the workday
• Visual abilities to include reading, distance vision and peripheral vision
• Ability to lift, push, and slide product and equipment typically weighing up to 15lbs, and some weighing up to 30lbs
• Ability to react quickly and move quickly to various locations throughout the building as needed
  
  

What’s more? At VGM Group, we are 100% employee owned.

See below or click to view more about VGM!

VGM General Overview

Headquartered in Waterloo, Iowa, VGM is a 100% employee-owned company providing business and professional services to thousands of business customers across North America. Services include group purchasing, commercial insurance, management of healthcare services and networks in post-acute cases, healthcare distribution direct to patient homes, specialty consulting, online education, digital, print, and traditional marketing and more. VGM employs approximately 1,700 people across 40 states and Canada, with more than 1,100 working in Iowa. VGM has been named the Top Workplace in Iowa on multiple occasions and is proud of its role in the communities in which it serves. For more information visit www.vgmgroup.com.

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.