IT Systems Analyst II - Application Support at Bank of Hope

• To provide application and system support/administration of the Bank’s business applications portfolio
• Identify and resolve systems issues independently or through vendor escalation as required.
• Collaborate with analysts, designers, system owners and vendors in the testing, integration and maintenance of new business applications, and infrastructure components.
• Assist with new solution assessments as directed, by evaluating use case, identifying potential problem areas or risks, and proposing risk mitigations recommendations.
• Act as the application support subject matter expert (SME) for assigned projects.
• As a SME, promote and disseminate knowledge of application-usage best practices within the IT teams ensuring user support is handled timely and effectively.
• Liaison with line of business to ensure requests and incident reports are submitted appropriately to ensure timely delivery while ensuring IT controls guidelines and policies are followed.
• As a SME, ensure system success criteria is met by working with vendors, peers and business partners on assigned system builds and maintenance.
• Participates in the development of best practice and process documentation for system implementations and support.
• Coordinate vendor demonstrations for new and revised system applications.
• Collaborates with other IT departments on interdependent processes as needed.
• Provides user and management reporting as assigned.
• Participate in internal audits and regulatory exams as assigned.
• Completes tasks according to department SLA requirements.
• Adheres to all IT policies and procedures.
  
  

Job Qualifications/Requirements

Education/Credentials

• Minimum Education Level: University degree or college diploma or equivalent work experience
• Preferred Major: Computer Science, Engineering, or MIS Management with understanding of banking and financial systems
  
  

Prior Experience

• Required: Minimum Years of Experience:
• 4+ years banking experience working with core and/or ancillary systems
• 4+ years of experience working in the Information technology industry
• 2+ years of experience in requirements gathering and project implementations
• Combination of Experience and Education can meet the job requirements: Yes
  
  

Technical Skills

• Preferred: Knowledge of SWIFT.
• Preferred: Experience working with Fiserv and FIS applications
• Required: Intermediate written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Required: Ability to respond effectively to the most sensitive inquiries or customer complaints.
• Required: Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.
• Required: Ability to research and identify application / product issues.
• Required: Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems.
• Required: Ability to demonstrate a high level of ethical behavior and follow the Code of Conduct.
• Required: Strong organizational and coordination skills.
• Required: Ability to remain flexible in order to adapt to changes in the work environment.
• Required: Ability to study and apply new information.
• Required: Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills.
• Required: Ability to work accurately with close attention to detail.
• Required: Ability to maintain confidentiality of sensitive information.
• Required: Ability to work with co-workers, customers, and outside agencies professionally and tactfully.
• Required: Exhibit a professional, businesslike appearance and demeanor.
• Required: Intermediate knowledge of financial processes, governance and business office operations.
• Required: Understanding of the organization’s goals and objectives.
• Must adhere to all bank’s policies
  
  

The salary range for this full-time position is $75,000.00 annually - $86,000.00 annually + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.