Welcome Center Staff (Part-Time) at YMCA of Central Massachusetts

Description

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Under the supervision of the Membership Coordinator will be responsible for providing support to supervisor and other staff which focuses on creating a growing, positive, welcoming experience for our members with a focus on quality customer service at the welcome center.

The Incumbent will have full understanding of all YMCA programs, services, memberships and is expected to value and respect the mission and cause of the YMCA.

Essential Functions

• Serve as an ambassador and provide members, volunteers, visitors the highest level of customer service including face to face and phone inquiries.
• Ensure the YMCA character development initiatives of caring, honesty, respect, and responsibility is implemented in the Membership Department.
• Manage all inquiries related to membership including rates, hours of operation and current program schedules.
• Maintain the highest accuracy with front desk procedures, policies and serve as a role model to other staff.
• Provide direct service at the welcome center as scheduled and as needed.
• Assist the Membership Coordinator to ensure proper implementation of front desk procedures are in place and revised, training and role modeling for all staff.
• Perform other duties as assigned by the supervisor.
• Participate in training and other Association initiatives.
• Perform other duties as assigned.
  
  

Qualifications

• Requires solid supervisory, organizational, interpersonal, and communication skills.
• At least one-year experience in customer service.
• Must have strong organizational, computer and communication skills.
• Incumbents must possess an extensive understanding of computer systems, accounting procedures and good business practices.
• Must be very organized and be able to create systems for smooth branch operations.
• Strong human relation skills including the ability to establish and maintain a positive work environment with other staff, volunteers and the members.
• Minimum age of 18.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  
  

Job Type: Part-Time

Schedule: Monday-Friday 4:45am to 9:00am

Pay: $15.00/hr Plus, access to YMCA facilities for all YMCA employees, Employee Assistance Program, and Sick Leave

If this sounds like something you are qualified to do and want to apply, please submit your online application today!

The Y: We’re for youth development, healthy living, and social responsibility.

OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are a safe place for children, teens and vulnerable populations, and all staff, regardless of their role within the organization, are required to ensure the trust that families place in us is earned each and every day. Child protection is every employee’s job, and employees may not begin work until they are trained. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to strengthen our community, beginning with you.