Charge Off Collector at IQVentures

Description

IQVentures is looking for experienced Charge Off Collectors to join our team and become part of a dynamic corporate culture dedicated to supporting our team members. Our Collections Agents use their customer service and negotiation skills to work with title loan and personal loan customers facing payment difficulties and assist customers in settling their accounts. Whether it’s accepting payments over the phone or setting up a payment plan, our Collections Agents handle sensitive customer information daily with the highest of integrity. You come to the table with the dedication and work ethic we expect of every team member, and we’ll provide you with a competitive salary, training, tools, and resources you’ll need to succeed. This is a full-time, in-office opportunity.

The Charge Off Collector works onsite at the Carrollton office. The shift is Monday through Friday 8:00am - 5:00pm to include 1 Friday per month from 11:00am - 8:00pm and 1 Saturday per month from 9a-4p.

Pay: Base plus up to $3,000 in potential BONUS!

Responsibilities

• Conduct calls to account holders who are past due to negotiate payment arrangements or settlements within set guidelines.
• Receive calls from customers whose accounts are charged off to answer payment questions or make payment arrangements.
• Record transactions and customer interactions with accuracy and detail.
• Ensure all federal and state guidelines, including FDCPA, are followed while meeting defined Quality Assurance requirements and other measures of success.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.
• Must adhere to all company policies and procedures
  
  

Requirements

Minimum Qualifications

• Minimum one year of previous telesales or collections experience
• Excellent interpersonal, verbal, and written communication skills
• Listening skills with the ability to ask probing questions, understand concerns, and overcome objections
• Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Ability to type 40+ wpm
• Proficiency in Microsoft Office Suite
• Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard
  
  

Preferred Qualifications

• Merchant Cash Advance (MCA) experience a plus
  
  

Why Join IQVentures

• Excellent benefits
• Work on multiple innovative consumer and business brands.
• Diverse Culture and Inclusive Environment
  
  

Our Benefits Include*:

• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Paid on-the-job training & professional development programs
• Benefits available on the date of hire
• Multiple coverage levels for Medical, Dental, & Vision
• 401(k) with Company match with immediate vesting
• Health Savings Account
• Company-provided Life & AD&D Insurance
• Pet insurance
• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness and legal insurance.
  
  

IQ Ventures is an Equal Opportunity Employer. It’s our policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. We will provide accommodations to applicants needing accommodations to complete the application process.

At this time, IQ Ventures cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship. NO Relocation Assistance Offered - Local Candidates Preferred

IQVentures curates, builds, and acquires businesses focused on financial services, data science, GenAI, payments and funding, customer service and more. IQVentures is well-regarded for its high integrity and collaborative leadership culture that rewards both individual thinking and team decision-making. Our leadership team is comprised of seasoned professionals who bring their vast experience and high standards of excellence to their work.

We are not accepting candidates from third-party recruiters at this time.

• Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
  
  

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required.